Wazbee Casino - Two missing withdrawals

Hello everyone,

KIEROWCABOMBOWCA, thank you for bringing this matter to our attention. We deeply regret that this situation occurred and sincerely apologize for any inconvenience caused.

Our finance department has assured us that your winnings have been confirmed and are already on their way to you. They may have even arrived by now.

Based on our understanding, this delay was due to technical issues with the third party payment processing company. We will do everything in our power to ensure this doesn't happen again to you or any of our other customers.

Withdrawals at Wazbee, especially via cryptocurrency, should be quick and hassle-free. Thank you once again for bringing this issue to our attention.

Hope this clarification helps!

Best regards,
Wazbee Team

Dear @kierowcabombowca,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I can confirm that i received 950e using USDT. I still didnt receive 500e

Good day everyone,

We consulted with our finance department once more, and they provided a more detailed explanation of the situation.

A customer's withdrawal of €500.00 was approved through the bank card processing system instead of via cryptocurrency. We apologize for this; however, as informed by our AML department, in rare cases, regulatory licensing standards and AML requirements necessitate processing withdrawals through alternative methods, not solely cryptocurrency.

Rest assured, your winnings are on their way to you. However, as they are being processed via the card payout system, it may take a bit longer.

Your understanding and patience are greatly appreciated!

Best regards,
Wazbee Team

Dear @kierowcabombowca,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.