Wazbee Casino - Account closed and money confiscated by casino

Hello everyone,

We've received the following email, from SportsBook provider, a third-party service with a well-regarded reputation in the industry, about customers betting patterns:

"The customer is in a group of players who use technical glitches or bugs on the website to take advantage of incorrect odds or bet arguments. They use various tactics such as arbitrage betting, middling, late betting, etc. to gain an unfair advantage."

As a result of unfair play and compliance with our Terms and Conditions below, the customer's account has been permanently blocked, with all associated bets deemed illegitimate and confiscated.

2.3 paragraph
Arbitrage betting, also known as "arbitrage actions" or "sports arbitrage," is a betting strategy where a user attempts to exploit differences in odds and/or betting lines between various bookmakers or sportsbooks to guarantee a profit. This may involve simultaneously placing bets on all possible outcomes of the same event or using specialized arbitrage software to identify profitable opportunities. Arbitrage betting may be considered a violation of our platform's rules, and it is strictly prohibited. Any winnings obtained through arbitrage actions will be deemed invalid, and the user's account may be suspended with the confiscation of all illegitimate winnings. Compliance with this rule is monitored by the Digitain provider.

11.8 paragraph
Wazbee expects that any Customer will not abuse any errors on Website(s) and/or App(s). It is expected that a Customer who has become aware of an incompleteness on the Website(s) and/or App(s) should refrain from taking any advantage thereof and inform customer support about it immediately. A Customer that has taken advantage of errors and has failed to inform customer support in reasonable time may be held liable and Wazbee has the right to claim compensation that has been incurred from breaching this provision.


The customer's communication style suggests a clear awareness of their intent to exploit and cheat the casino. Such behavior is not tolerated in any online casino, and our Terms and Conditions explicitly address the refund situation with the following rule:

16.3 paragraph:
If we consider the violation of the rules as an attempt to cheat the casino, Wazbee may confiscate all winnings and deposits without a refund.

However, a refund for the last deposit was issued as a gesture of goodwill.

Hope this explanation helps!

Best regards,
Wazbee Team

How can casino be a trustworthy if they steal your deposits? I already reported this case to their curacao license because all what they write seems like a complete garbage . No proof of communication with provider, no proof that i did something wrong and not even a full refund of my money, just pointing me on their TOS to not pay winnings

Hello everyone!

Should Askgamblers team require further details, we stand ready to provide all necessary information and evidence to them directly.

Best regards,
Wazbee Team

Dear Wazbee Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Greetings!

All relevant information and evidence has been sent to suppor­­t@­a­s­kg­­amb­­le­r­s.com

Best regards,
Wazbee Team

Case is unresolved, i havent seen any evidence right here, and not recieved remaining deposit ive done

Greetings everyone,

Thank you for your patience and understanding.

Additional information has been sent to the Askgamblers team.

Best regards,
Wazbee Team

Still cant see any valid reason here to not give back my deposit. ( there are no valid reasons at all)

Good evening everyone,

Following discussions with the Askgamblers Team, a decision has been reached to refund the customer's initial deposit of 100 EUR.

ZENDINI, kindly reach out to our security department at securi­ty@­waz­bee.casino and provide them with your crypto e-wallet details to facilitate the refund process.

We appreciate everyone's understanding and patience.

Best regards,
Wazbee Team

Dear @zendini,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider now the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.