Complaint #640 Planet 7 Casino

Waiting over 3 months to be paid

By gassygandalf

9 years ago

Message on forum

I initially deposited and won money back in November 2016. I purposefully avoided using any bonuses. Won about $500 and decided to cash out.

I sent my verification documents over when I first created the account. When I started to withdraw, I was asked to resubmit my ID. So I did and then heard nothing. I checked in again late December, and the system said my withdrawal was approved so I gave it a few more weeks.

Then I checked in with them in January and was told that the withdrawal was not available because I wasn't verified. The customer service agent gave me a different email address to resend all of my verification papers to. He then confirmed with me over a series of emails that everything looked good and I was definitely verified.

2 months later and I check in again only to be told that my verification is in order but for some reason the financing department hasn't gotten to my withdrawal request yet.

Started the process in early December, it's now nearing the end of March and still haven't received a single cent.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $500

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

gassygandalf

• United States

9 years ago

Close the case

AskGamblers

• Support Team

9 years ago

Dear @gassygandalf,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Planet 7 Casino

• Representative

9 years ago

Hi Gassygandalf--

Are you certain the bank is saying there were 'insufficient funds'? This is something that makes little sense to me. I can certainly understand if they're holding the check until the funds clear.

Please let me know the status on this as soon as possible.

Thanks,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

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Nataniel690 here

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