Complaint #379 Silver Oak Casino

Waiting over 2 months for $2,500 payment

By Justin S.

8 years ago

Message on forum

On September 30th I submitted my request for a $2500 withdrawal, it was approved by a manager on October 13. It has been almost 2 months since the manager approved my payment by check and I have not received anything. I do not get responses from my emails. I have lost a lot of money through Silver Oak over the years, and this is very upsetting that I cannot receive this money back that I have finally won.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1200

Discussion

AskGamblers

• Support Team

8 years ago

Based on casino's last post AskGamblers consider this complaint as resolved and it is being officially closed now.
We would also like to use the occasion and to remind player that reading carefully casino terms and conditions prior accepting them is very important and could help avoiding similar situations in the future.
The case is closed.

Silver Oak Casino

• Representative

8 years ago

Hi Justin--

A 'manager withdrawal' means the manager has removed bonus funds:

https://www.silveroakcasino.com/terms-conditions/

15. An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.

I'm very sorry for any disappointment, but there are no further payments to be issued.

Tawni

Thor7474

• United States

8 years ago

No this is not acceptable. I had over $80,000 in my account at the time of the withdrawal, which was well over 3 months ago at this point. Had you not taken over 3 months to begin paying out my funds, I would have received a lot more money back from you. For you to say 'as a courtesy' you paid me $1200 is laughable. Also, in my account history it says $1300 manager check APPROVED, the remaining bonuses was NEVER mentioned. And as you stated, this was from OCTOBER. It is now January. . I have FAR surpassed any sort of play through the required to receive the remaining funds. I look forward to obtaining the tracking number for you with the remaining $1300.

AskGamblers

• Support Team

8 years ago

Dear @Thor7474,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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