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Rich Casino - Waiting on a $100 payout for weeks

RESOLVED
Complaint Info
Disputed casino Rich Casino
Reason Delayed payment
Amount $ 100
Simmi82 Australia Message
Posted on April 10, 2018

I withdrew $100 in march that has not yet been paid to me. I was originally told up to 5 days. Then 12 days now it's been 3 weeks since the withdraw was approved on the 23rd march and I have not recieved anything.
Everytime I contact the support team I just get told I will have it soon (if i get an answer at all) I've also tried emailing the accounts team and they tell me to speak to my bank which I've already done
I have no bonuses on the account and no documents outstanding so I don't understand why it can't paid...
It's been really frustrating trying to get a resolution on this

Posted on April 10, 2018

Hello,

Thank you for getting in touch with us in regards to this matter.

Please note that we have investigated the situation and found that our Accounting team has already issued the payment and it has been sent to you on March 23rd, the date of approval.

We got in touch with the Accounting team and asked them to send you a confirmation of the payment via email, so please check all information on it and make sure it's the correct one, like the bank account, BSB, swift code.

If everything alright, please provide us with a Bank Statement via email to accounting [@] richcasino.com [typed together] where it is visible that the payment has not been received and we will further investigate.

Kind regards,
The Rich Casino Team

Posted on April 10, 2018

Hello,

Thank you for your patience and for getting in touch with our Accounting department.

We understood that you have initially provided them with wrong payment information and this is the reason why you have not received the payment yet. but should you provide them with the correct information they can re-issue the payment for you even today.

Thank you for your patience once again and we rest at your full disposal should you need help with anything at all.

Kind regards,
The Rich Casino Team

AskGamblers
Posted on April 14, 2018

Dear @Simmi82,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Rich Casino Complaints

  • 77 of 77 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,976 USD avg amount

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