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Planet 7 Casino - Waiting on delayed bitcoin payment

RESOLVED
zelphar United States
Posted on April 25, 2017.

I am currently waiting to receive $1,110.00 in bitcoin. This was the amount after any reductions from bonuses/etc. I expected the payment to take a while, but it has been longer than they told me. All of my documents have been submitted and approved a while back. My bitcoin withdrawal was then approved on March 24. In the email, they said I could expect the payment within 10 to 20 business days. In their terms and conditions it says payments will be sent within 7 business days after approval. I have contacted live support multiple times and they have apologized and told me they would try to escalate it. I understand things can be hectic and take a while, but I would like to receive the payment at least within the long time frame they give me.

If requested, I will answer any questions necessary
Thank you.

zelphar United States
Posted on April 26, 2017.

I've just received a payment of 0.83btc, which seems to be the correct amount, considering fees and such. Thank you very much askgamblers and planet 7.

I've just request another, smaller cash out, so we'll see how that one goes!

AskGamblers
Posted on April 26, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to submit new complaint in case something goes wrong with their outstanding payments which were not part of the current complaint.

Thank you all for your cooperation.

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