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Planet 7 Casino - Waiting for approved payment since 9/1/17

RESOLVED
jelo1317 United States
Posted on October 10, 2017.

My $2017.00 USD withdrawal was approved on 9/1/17. I've been told for two weeks now that it will be paid soon. The casino terms say that payments will be made in 7-10 business days. It's now way over that and I want/need my payment. I was told via chat that I never sent my Bitcoin crypto address but when I call the casino on the toll free number I am told that have all my information including my crypto address.

Posted on October 13, 2017.

Hi John--

I'm so sorry for the delays you've experienced with this.

I've checked on your account and I do see all is in order for this to be issued. I've forwarded a note to my Payments Manager, requesting this payment be made as soon as possible--I would expect this to be sorted in the next couple days. As soon as I have confirmation of the payment being issued, I'll be back to update this issue.

All the best,

Tawni

jelo1317 United States
Posted on October 14, 2017.

I cannot consider the complaint closed until I see a payment. Tawni from Planet 7 says she expects it to be resolved and paid ASAP but I'll believe it when it the money is in by bitcoin account. Thanks to Tawni for the reply.

jelo1317 United States
Posted on October 16, 2017.

Finally received my withdrawal in my Bitcoin account today. Now I'm wondering if it's safe to play here again or will withdrawals take seven weeks again?? Thanks again Tawni in getting this resolved.

AskGamblers
Posted on October 16, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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