Ag Awards

Royal Ace Casino - Waiting 8 months for $4112.14

Complaint Info
Disputed casino Royal Ace Casino
Reason Delayed payment
Amount $ 4112.14
hkarrick United States Message
Posted on May 7, 2018

After submitting the requested documentation numerous times and waiting several months I advised them of my plans to reach out to an attorney if not resolved. Now my account has been closed and access to info has been denied. I have no idea where the money is. I cannot reach anyone via phone and I've not gotten any returned calls. Emails are going unanswered and each chat session I attempt is responded to with a generic "you no longer have access to our casino" and then the chat abruptly ends. I had an attorney friend attempt to reach them but he has not been able to get a response either. I had hoped to avoid actual legal action since it will cost more than what I am owed but I feel like they cannot cheat someone and get away with it. I abided by all the rules. I met all required guidelines. I kept being told over and over that they were not getting my documentation even though I kept getting received email notifications. This was my first online gambling experience and I can assure you it will be my last.

Posted on May 11, 2018

Hi Hkarrick--

I'm not in the office until a bit later today--as soon as I get in, I'll check on your account and get back to you.


Posted on May 14, 2018

Dear Royal Ace Casino,

Please let us know if there's some update regarding this case.

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