Complaint #1 Voodoo Casino

Withdrawal of 760 Euros is pending over 5 days

By Tamere

3 years ago

My account is verified, I haven't taken a bonus, but my payment has been pending for more than 5 days. I contact the support he tells me that it is validated but it is not. All my documents have been verified. He even wanted me to send them a picture of the paysafecard I used. First time someone asks me that.

Disputed Casino Voodoo Casino

Reason Delayed payment

Amount €760

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tamere

• 3 reviews

3 years ago

Thx all you can close the case

Voodoo Casino

• Representative

3 years ago

Good day.
Please check your bank account.
The funds should already be transferred or it will happen soon

Tamere

• 3 reviews

3 years ago

finally the status has changed, I can no longer cancel the withdrawal

Voodoo Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $404

Avg. Complaint Duration 3 days

Avg. Response Time 3 hours

Voodoo Casino Complaints

See all complaints for this casino

Account Closure Non Compliance

I requested that my account be closed multiple times in June due to gambling addiction. They have since reopened my account and I lost money because of this. They did not honor the request for permanent closure due to addiction. I had to ask more than 6 times originally and also sent a request that they confirm permanent closure. I also told them if it was not permanent closure I would be submitting a complaint. They also tried to give me a 300 dollar bonus which I refused and just wanted the account closed.

Unresolved