Complaint #10 Voodoo Casino

Account Closure Non Compliance

By Helistyles

7 months ago

I requested that my account be closed multiple times in June due to gambling addiction. They have since reopened my account and I lost money because of this. They did not honor the request for permanent closure due to addiction. I had to ask more than 6 times originally and also sent a request that they confirm permanent closure. I also told them if it was not permanent closure I would be submitting a complaint. They also tried to give me a 300 dollar bonus which I refused and just wanted the account closed.

Disputed Casino Voodoo Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 months ago

Dear Voodoo Casino,

All attachments in our Complaints System are marked as private by default and are not visible publicly, which means they are visible to the submitter, the casino representative, and our Complaint Team.

The email correspondence exchanged with our Team, according to the AGCCS Terms, is confidential and, as such, is not to be shared with third parties.

Thanks in advance for your cooperation.

Helistyles

6 months ago

There has been no refund of deposits

Voodoo Casino

• Representative

6 months ago

Dear AskGamblers Complaint Team,

Please clarify the following point. Do we understand correctly that all information, including screenshots, etc., is only visible to the casino, the player, and AskGamblers employees? Or will it be fully accessible to everyone for viewing?

Voodoo Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $404

Avg. Complaint Duration 3 days

Avg. Response Time 3 hours

Voodoo Casino Complaints

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Withdrawal of 760 Euros is pending over 5 days

My account is verified, I haven't taken a bonus, but my payment has been pending for more than 5 days. I contact the support he tells me that it is validated but it is not. All my documents have been verified. He even wanted me to send them a picture of the paysafecard I used. First time someone asks me that.

Resolved

€760