Complaint #2 Volerbet Casino

Withdrawal error

By Sara E.

3 days ago

When I try to make withdraw it says "Something went wrong! Please contact our support! "

I have contacted support and they cant help me and their coworkers can't help me. They have tried to "fix" this problem now for 4 days straight and I think this is strange. I find this very hard to believe that they cant send my withdraw but they can receive deposits from me in just seconds

The money I'm trying to withdraw is 2250€

I think this is just a tactic they have so they want me to gamble all my winnings up so they don't have to send me anything

Please help me a company that cant access their funds in 4 days must be in big big problems

Disputed Casino Volerbet Casino

Reason Delayed payment

Amount €2250

Discussion

90 hours left for Volerbet Casino to respond.

saraengebretsen

• Norway

5 hours ago

Update they have fixed the withdraw problem and sent me 250€ so just waiting on the 2000€ withdraw that remains

AskGamblers

• Support Team

1 day ago

Dear Volerbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Volerbet Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $114

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Complaint Status

90h left

€2,250

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Volerbet Casino Complaints

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Disappearance of money

04.12. I opened account and I made first deposit 125 euro.

06.12. money simply disappeared from my account. My account statement should be 97 euro. I have short betting history. It's easy to calculate this. I had lost bets - 90 euro, I won 62.

Now my account balance shows 1,25 euro.

For two weeks I've been trying to get information and report the error on my account. Every day I get the same response that my case is being reviewed by the relevant team. It takes a minute to calculate the balance and I haven't been able to get my funds back for two weeks.

I have screenshots of my account to prove it.

I'm asking for support.

Unresolved

€97