What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Jackpot City Casino - Violating Payment Processing T&C

UNRESOLVED
Complaint Info
Disputed casino Jackpot City Casino
Reason Casino terms violation
Posted on July 14, 2017

In their terms and conditions, it clearly states that all transactions with Canadian players will be conducted with and through Baytree LTD which is processed through Canadian Servers. I have then asked two different employees what company should appear on my bank statement to which they replied "Baytree LTD" or "Bayton"; Bayton appearing for players out of Canada. On my bank statement neither Baytree nor Bayton appear, rather some odd company from the UK. My bank has since noticed repeated UK transactions traced back to gambling which I have come to learn violates their terms and conditions to have an account. My bank account is now in jeopardy of being closed with me losing a considerate amount of money due to Jackpot City Casino not using the appropriate processing. Had they used the Baytree LTD, as it very clearly states it will in their own Terms and Conditions, the bank would have notified me they do not accept gambling and I would have never deposited. Unfortunately, the casino did not follow their own terms and conditions and I have faced the repercussions of such actions. I have emailed the casino about the situation with bank statements but I have not heard a reply within the 96 hours they said. I am requesting your help AskGamblers. Thanks

Posted on July 15, 2017

Update : After a week of waiting for a reply, I emailed again today to get the response of "We have feedback from the operations department and to look into the issue we need a printed bank statement with a letterhead." After a whole week, they havent even looked into the issue and disregarded the bank statements I sent because they didnt have a letterhead. It took 7 days to get that reply, which I wouldnt have gotten if I didnt ask again, on an issue that revolves around sensitive bank information. Absolutely ridiculous. I now ask AskGamblers to contact the casino in order to speed up this process as my bank account is in jeopardy and the casino is taking no action to resolve it anytime soon

Posted on July 18, 2017

Patiently waiting for another reply from the casino

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy