Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Jackpot City Casino - Violating Payment Processing T&C

UNRESOLVED
PearceLuck Canada
Posted on July 14, 2017.

In their terms and conditions, it clearly states that all transactions with Canadian players will be conducted with and through Baytree LTD which is processed through Canadian Servers. I have then asked two different employees what company should appear on my bank statement to which they replied "Baytree LTD" or "Bayton"; Bayton appearing for players out of Canada. On my bank statement neither Baytree nor Bayton appear, rather some odd company from the UK. My bank has since noticed repeated UK transactions traced back to gambling which I have come to learn violates their terms and conditions to have an account. My bank account is now in jeopardy of being closed with me losing a considerate amount of money due to Jackpot City Casino not using the appropriate processing. Had they used the Baytree LTD, as it very clearly states it will in their own Terms and Conditions, the bank would have notified me they do not accept gambling and I would have never deposited. Unfortunately, the casino did not follow their own terms and conditions and I have faced the repercussions of such actions. I have emailed the casino about the situation with bank statements but I have not heard a reply within the 96 hours they said. I am requesting your help AskGamblers. Thanks

PearceLuck Canada
Posted on July 15, 2017.

Update : After a week of waiting for a reply, I emailed again today to get the response of "We have feedback from the operations department and to look into the issue we need a printed bank statement with a letterhead." After a whole week, they havent even looked into the issue and disregarded the bank statements I sent because they didnt have a letterhead. It took 7 days to get that reply, which I wouldnt have gotten if I didnt ask again, on an issue that revolves around sensitive bank information. Absolutely ridiculous. I now ask AskGamblers to contact the casino in order to speed up this process as my bank account is in jeopardy and the casino is taking no action to resolve it anytime soon

PearceLuck Canada
Posted on July 18, 2017.

Patiently waiting for another reply from the casino

Jackpot City Casino complaints

  • 7 of 31 resolved
  • 5 days avg response
  • 1 week avg complaint life
  • 7,928 USD avg amount

Have trouble with Jackpot City Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds