I won and cashed out 1800.00 on 12/15/2015. from Silver Oak . By the time they finally accepted my documents it was 1/5/2016 before they approved my withdrawal. Since then I have been put off and told by the VIP hostess(Nadia) so many excuses ( which i have all the emails).I even asked if there was someone else that could help me and was told there was no one above her to help me. It's become quite clear that i'm not getting paid. One of the excuses was that it's football season ??? They had no problem accepting my money to play. It was instant. I must say i am heart broken because i love that Casino!