9 years ago
Hi,
I made my withdrawals in early March, and they were approved March 21st which means I should have received
my checks during the first week of April; Upon calling I received info that they were "on the way." I have been unable to get through via telephone on three more occasions, but did leave my phone number with a detailed message to no avail...please help me to expedite this payment. Thank you. I am supposedly a "VIP Member."
Marjorie
I made my withdrawals in early March, and they were approved March 21st which means I should have received
my checks during the first week of April; Upon calling I received info that they were "on the way." I have been unable to get through via telephone on three more occasions, but did leave my phone number with a detailed message to no avail...please help me to expedite this payment. Thank you. I am supposedly a "VIP Member."
Marjorie
AskGamblers
9 years ago
• Support Team
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
We would also like to use the occasion and suggest to player to submit new complaint in case something goes wrong with their outstanding payments which were not part of the current complaint.
Thank you all for your cooperation.
We would also like to use the occasion and suggest to player to submit new complaint in case something goes wrong with their outstanding payments which were not part of the current complaint.
Thank you all for your cooperation.
Inactive user
9 years ago
Dear Tawni,
Thanks, yes I did receive the Check from Palace of Chance for $1386. Now please make sure that my recent withdrawal from them, which is waiting on approval, doesn't have this same problem... It should be for about $1340.00, one cash out on 4/24/17. I expect to receive this check no later than 5/15/17, as you have all documents needed for proper withdrawal on file.
.Thank you in advance for your help in this matter. Have a lovely day!
MARJORIE T
Thanks, yes I did receive the Check from Palace of Chance for $1386. Now please make sure that my recent withdrawal from them, which is waiting on approval, doesn't have this same problem... It should be for about $1340.00, one cash out on 4/24/17. I expect to receive this check no later than 5/15/17, as you have all documents needed for proper withdrawal on file.
.Thank you in advance for your help in this matter. Have a lovely day!
MARJORIE T
AskGamblers
9 years ago
• Support Team
Dear @mtuttle328,
Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.
Palace of Chance Casino
9 years ago
• Representative
Hi Marjorie--
I'm sorry for the slow reply--I've just been swamped.
As you already know, the payment for this withdrawal has already been delivered to you, Thursday. ;-)
I'll be addressing your other withdrawal within that complaint.
Tawni
I'm sorry for the slow reply--I've just been swamped.
As you already know, the payment for this withdrawal has already been delivered to you, Thursday. ;-)
I'll be addressing your other withdrawal within that complaint.
Tawni
Palace of Chance Casino Complaint Stats
Resolved
215 / 231
Avg. Amount
$2,698
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
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