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Very late payments in the amount of $1,390


9 years ago
Hi,
I made my withdrawals in early March, and they were approved March 21st which means I should have received
my checks during the first week of April; Upon calling I received info that they were "on the way." I have been unable to get through via telephone on three more occasions, but did leave my phone number with a detailed message to no avail...please help me to expedite this payment. Thank you. I am supposedly a "VIP Member."

Marjorie
Disputed Casino Palace of Chance Casino
Amount $1386

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to submit new complaint in case something goes wrong with their outstanding payments which were not part of the current complaint.

Thank you all for your cooperation.
User name loyalty-level-2
Dear Tawni,
Thanks, yes I did receive the Check from Palace of Chance for $1386. Now please make sure that my recent withdrawal from them, which is waiting on approval, doesn't have this same problem... It should be for about $1340.00, one cash out on 4/24/17. I expect to receive this check no later than 5/15/17, as you have all documents needed for proper withdrawal on file.
.Thank you in advance for your help in this matter. Have a lovely day!

MARJORIE T
User name

Dear @mtuttle328,


Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

User name
Hi Marjorie--

I'm sorry for the slow reply--I've just been swamped.

As you already know, the payment for this withdrawal has already been delivered to you, Thursday. ;-)

I'll be addressing your other withdrawal within that complaint.

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500