Ag Awards

Planet 7 Casino - Very delayed payment of $1600

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1600
Gamboeck43 United States Message
Posted on December 18, 2016

I won $1600 in October of this year at your casino and it was approved relatively quickly (within a week); however, since then I have had to jump through many hoops in order to get accurate information on the withdrawal. It took talking to and sending my withdrawal information to several different emails and people in order to be told that my account was updated with everything. Regardless, they said that now that my account information is updated I will get a tracking number from Fed Ex with my check in it; however, they told me this two weeks ago and still haven't received anything.

Posted on December 21, 2016

Dear @Gamboeck43,

Please let us know if there's some update on your issue.

Gamboeck43 United States Message
Posted on December 23, 2016

I just spoke with a representative from Planet 7 Casino and they confirmed that my check has been sent on December 20th and will take up to 15 business days to get to me. Can someone on this website from Planet 7 confirm? I'd like to keep this complaint open until I physically get the check. Thank you!!!!! Merry Christmas!

Posted on December 26, 2016

Hi Anthony--

I'm sorry for the difficulties you've experienced with this.

Unfortunately, I'm not back into the office until tomorrow. Once I return to work, I'll review your account and I'll come back with information for you.

All the best,


Posted on January 6, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Gamboeck43 United States Message
Posted on January 6, 2017

I requested a withdrawal in October and still have yet to receive a payment. I was told it was paid out December 20th, 2016. Have not received tracking information yet. I would like to continue playing at Planet 7, but I will not deposit another dollar until I receive a payment. The withdrawal method I chose was check.

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