What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Royal Ace Casino -Verification and payment troubles once again

RESOLVED
Complaint Info
Disputed casino Royal Ace Casino
Reason Delayed payment
Amount $ 886
Kev694 Australia Message
Posted on April 19, 2018

Won 2k on 9/4/18 3 days later still pending l live chat have I had account verified yes try us again in a couple of days, 2 more dsys sorry the finance department doesn't work w/ends I live chat again will escalate to finance department try again in a couple of days I try again then finally get an email from ted cruzz he wants all banking information once again so I send it to him another email back no send it to this department so I've done that guess what still pending, can't believe this is how they treat their VIP customers just want what I won fair and square hope you can help cheers

Posted on April 23, 2018

Hi Kevin--

I apologize for the difficulties you've experienced with this.

I've reviewed your account and I do see your payment has already been sent off to our processor: 4/19 Paid $873.5 + $12.50 for transaction #33386550. Regarding the shortfall, this is because the funds were amassed using your weekly cashback bonus. The bonus carries a 10x max withdrawal and given your cashback amount was $88.60, your maximum withdrawal amount would be $886.

I would expect you'll find the funds in your account towards the middle of this week (possibly sooner).

All the best,

Tawni

AskGamblers
Posted on April 25, 2018

Dear @Kev694,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy