Vegas Now Casino - Unexplained closure, waiting for the withdrawal

Hello Ask gambler team,

I am filing a complaint regarding an unresolved withdrawal request from Vegasnow Casino (licensed under Curaçao regulations).

I requested a withdrawal of 2,000 CAD on July 25, 2025. Despite multiple follow-ups with the casino’s support team via live chat, I have not received the funds after more than a week, and there has been no clear update on the status or approval of my withdrawal.

Since my attempts to resolve this directly with the operator have been unsuccessful, I am requesting that review whether Vegasnow is in breach of its license conditions regarding timely payouts and dispute handling.

I have attached chats screenshot and mail

Thank you for your attention to this matter.

Dear AskGamblers Support / VegasNow Team,

I am writing to file a formal complaint regarding a pending withdrawal of 280,000 NOK from my VegasNow account, under the name < full name removed >. The withdrawal request was submitted on May 5, 2025, and as of today, May 13, 2025, the funds have not been processed or transferred.

Despite repeated follow-ups, I have received the same generic response:

“The manager will be able to process your withdrawal request as soon as the relevant department completes the necessary security check. We kindly ask for your patience.”

I have been patient and cooperative throughout this process. However, it has now been over one week, and there has been no clear update, timeline, or explanation for this extended delay.

This situation is unacceptable, and I am now requesting immediate intervention from AskGamblers to ensure the casino honors its obligations and processes my withdrawal without further delay.

I kindly ask that this issue be escalated and resolved urgently. I trust AskGamblers to help protect players’ rights and ensure fair treatment.

Thank you for your time and support.

Sincerely,

< full name removed >

Registered Player at VegasNow

Withdrawal Request: 280,000 NOK

Date of Request: 05.05.2025

To the esteemed arbiters at ASKGAMBLERS.COM,

I am writing to formally lodge a complaint against Vegas Now Casino regarding what I firmly believe is a case of stolen funds combined with a blatant disregard for basic standards of customer service. On March 18, 2025, at approximately 8:30 PM Mountain Time, I initiated a deposit of $100 CAD via Interac e-Transfer through Gigadat Inc. from my Tangerine Bank account. As the attached documentation clearly demonstrates, the transaction was fully authorized and completed, with funds successfully transferred to Vegas Now Casino.

Upon completing the transfer, I observed the deposit reflected in my player account on VegasNow.com. However, within a mere five minutes, those funds inexplicably vanished. Immediate attempts to resolve this through Vegas Now Casino’s support channels proved futile. I encountered conflicting narratives, unsubstantiated claims of "rejection," and an alarming lack of genuine effort to address my issue.

Despite providing comprehensive evidence, including transaction confirmations, bank statements, and confirmations from both Tangerine Bank and Gigadat Inc.—Vegas Now Casino has steadfastly claimed that the transfer was "rejected due to confirmation time expired." This assertion is not only false but also deeply insulting. It disregards the documented truth and speaks volumes about their operational integrity.

As the CEO and Operations Manager <removed>, I operate a business built on trust, transparency, and customer satisfaction. It is appalling to encounter such a flagrant violation of these principles, especially when it impacts my personal financial dealings. The time and resources I have wasted trying to resolve this matter are unacceptable, and the dismissive attitude of Vegas Now Casino’s support staff has only amplified my frustration.

Therefore, I implore ASKGAMBLERS.COM to intervene in this matter with utmost urgency. A thorough investigation into Vegas Now Casino’s business practices is warranted, and I demand immediate action to recover my stolen funds. Their behavior is not only unacceptable but also potentially indicative of broader fraudulent practices that should be exposed.

I trust that ASKGAMBLERS.COM will take this complaint seriously and assist in achieving a swift and just resolution. I remain at your disposal for any further information needed.

Sincerely,

<content removed>

If you need anything else at all, feel free to contact me through my personal phone number:......Thanks again to everyone at Askgamblers.com

<phone number removed>

<full address removed>