Complaint #42 Vegadream Casino

Delayed withdrawal of 2000 EUR for verified account

By Denis L.

3 days ago

Casino: Vegadream
Username: denis62
Withdrawal ID: 3723503670
Disputed Amount: €2,000
Issue Description:
I am submitting this formal complaint regarding an ongoing and unjustified delay of my €2,000 withdrawal (ID 3723503670).
My account is 100% KYC verified with no additional documents required, as explicitly confirmed by live support agents (Harry and Sol). Despite having a fully verified account, the casino refuses to release my funds.
Support agents on LiveChat provided contradictory responses, evasive templated messages, and ultimately disconnected chat sessions when asked to escalate the issue to a manager. I have already sent a formal email complaint to their support and management team with proof of receipt, but the payout remains pending without valid explanation.
I request AskGamblers' assistance to urge Vegadream management to immediately approve and process my €2,000 withdrawal

Disputed Casino Vegadream Casino

Reason Delayed payment

Amount €2000

Discussion

87 hours left for Vegadream Casino to respond.

denislefint62410

• France

8 hours ago

Hello,
I have read the casino's response. While they claim I breached their bonus terms (clause 1.11) by placing a bet above the maximum limit, I firmly contest their decision to confiscate my entire balance of €2,000.
The core issue here is that the casino's system allowed this bet to go through without any technical restriction or automatic block. If a stake exceeds the allowed bonus limits, the software should technically prevent the player from placing it. Penalizing the player after the fact for a system flaw—especially when the casino failed to enforce its own rules programmatically—is unfair and contrary to fair gaming standards.
Therefore, I kindly ask the casino to reinstate my balance and process my rightful withdrawal.
Thank you for your assistance."

AskGamblers

• Support Team

9 hours ago

Dear Vegadream Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

denislefint62410

• France

13 hours ago

Update: Vegadream Casino just canceled my withdrawal of €1,998 and reduced my balance to €100, citing Terms & Conditions clause 1.11 regarding max bet limits. I dispute this decision as I played legitimately and followed the bonus rules. I have attached screenshots of their email as well as my current balance. I ask the mediators to request full game logs from Vegadream to prove these claims."

denislefint62410

• France

20 hours ago

The casino just confirmed via email that there are no issues with my account and that my funds are safe (Withdrawal ID: 3723503670). However, my withdrawal has still been delayed for 13 days now. I request the immediate payout of my 2,000 €."

Vegadream Casino Complaint Stats

Resolved 14 / 14

Avg. Amount $5,194

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Vegadream Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 14 out of 14 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Complaint Status

87h left

€2,000

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Vegadream Casino Complaints

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Vegadream Casino- Vegadream withdrawals

Title: VegaDream Casino – Withdrawal Pending for 11 Days With No Clear Payment Date

Dear AskGamblers Complaints Team,

I am submitting this complaint against VegaDream Casino regarding an outstanding withdrawal that has been pending since 5 October 2026.

As of today, 16 October 2026, my withdrawal has been pending for 11 days without being paid. I have contacted the casino’s live chat several times to request an update, but I keep receiving the same generic explanation: they are experiencing a high volume of withdrawal requests, which is causing delays.

Despite my repeated attempts to obtain a clear answer, the casino has failed to provide a specific payment date or a concrete timeframe for processing my withdrawal.

I have now formally expressed my dissatisfaction to customer support and requested that my case be escalated to the financial department. However, I still have no satisfactory answer regarding when my funds will be released.

I understand that processing times can vary, but an 11-day delay without a clear explanation or payment commitment is unacceptable.

I am therefore asking AskGamblers to review my complaint and assist me in obtaining a clear response from VegaDream Casino, including confirmation of the status of my withdrawal and a concrete date for payment.

Casino: VegaDream Casino
Withdrawal request date: 5 October 2026
Days pending: 11
Withdrawal amount: 5000€
Current status: Pending

I can provide screenshots of my withdrawal request and the casino’s customer support responses as evidence.

I hope AskGamblers can help resolve this matter promptly and ensure that the casino provides a clear and satisfactory response.

Kind regards

Resolved

€5,000

2250 withdrawal not paid

Dear "Obi One" Askgamblers "Please help me; you are my only hope"

I submitted a withdrawal request of 2250 euros on September 5 after a win on slots at Vegadream casino.

My account has been fully verified for 10 days; I played without any bonus.

I understand the pending withdrawal time at Vegadream is 0 to 96h (4 days max), but we have now reached 7 days to process the withdrawal, and it is still indicated as pending on my account.

This is my first withdrawal there; I hope there is no problem and the casino can be trusted and will pay very soon.

Please assist me with this matter. I already have difficulty putting a withdrawal in place when I win, but if the withdrawal takes too long to be processed, this is a nightmare for me. Thank you in advance for your help!!

Resolved

€2,250

Withdrawal delays once again

Hello,

I would like to file a complaint regarding the significant delays I am currently experiencing with my withdrawals from VegaDream.

I won approximately €55,000 on my account. According to the withdrawal limits imposed by the casino, I am limited to €5,000 per week.

I therefore requested my first withdrawal on September 2nd, 2026. Today, it has already been 10 days, and my first withdrawal has still not been processed.

Every time I contact the customer support team via live chat, I receive the same response: they tell me that they are currently dealing with a significant number of withdrawal requests and that this is affecting their processing times.

I understand that a high volume of withdrawal requests could potentially cause some delays. However, after 10 days for the very first withdrawal, this explanation is becoming difficult to accept, especially considering that I am then required to make several additional withdrawals due to their €5,000 weekly withdrawal limit.

I would also like to clarify several important points regarding these funds:

The winnings come from my own deposited funds.
No bonus was used to generate these winnings.
My account is 100% KYC verified.
I have already made several withdrawals from VegaDream in the past and successfully received them.
This is therefore not a newly created account, nor is there any outstanding identity verification issue.

I therefore do not understand why the first withdrawal of my winnings is taking so long to be processed, especially since all requirements appear to have been fulfilled and I have successfully received payments from this casino in the past.

I am not asking for anything unreasonable. I simply want my withdrawals to be processed regularly and within a reasonable timeframe, in accordance with the withdrawal limits imposed by VegaDream.

I am therefore asking AskGamblers for assistance in this matter, with the hope that the casino can provide a clear explanation and ensure that my withdrawals are processed regularly, rather than leaving me waiting indefinitely between each payment.

I am, of course, able to provide the necessary screenshots and supporting documents regarding my account, winnings, withdrawal requests, and conversations with customer support.

Thank you in advance to AskGamblers for your assistance.

Kind regards,

Resolved

€5,000

Withdrawal still pending

I am contacting AskGamblers to request assistance regarding a €3,000 withdrawal I requested from VegaDream on July 29, 2026, which is still pending.

My account is fully verified, and I have previously made and successfully received a €5,000 withdrawal from VegaDream without any issue. This makes the current delay particularly difficult to understand.

VegaDream has a weekly withdrawal limit of €5,000. I understand that this limit affected the timing of my withdrawal, and I was informed that my withdrawal would become eligible for processing from August 6.

However, it is now August 17, and the withdrawal is still pending. I have contacted VegaDream’s customer support several times, but I have not received a clear explanation or a specific timeframe for when my withdrawal will be processed. The responses I have received have mostly been vague or automated and have not addressed the actual reason for the delay.

I am not disputing VegaDream’s weekly withdrawal limit. I understand that such limits may affect when a withdrawal can be processed. My concern is that, even after becoming eligible for processing, my €3,000 withdrawal remains pending without a clear explanation.

I would also like to emphasize that I have already successfully received a €5,000 withdrawal from VegaDream in the past, so there should be no issue with my account or payment details that would explain such a prolonged delay.

I am therefore asking AskGamblers to assist me in resolving this matter and to help me obtain a clear explanation from VegaDream and, most importantly, the payment of my €3,000 withdrawal.

Thank you in advance for your assistance.

Resolved

€3,000

35 000 euros pending since 27 07 2026

Dear AskGamblers Team,

I am submitting this complaint regarding my experience with VegaDream Casino.

I have requested a total of seven withdrawals of €5,000 each. Unfortunately, none of these withdrawals have been processed yet, and I have not received any clear explanation for the delay.

Every time I contact the live chat support, I receive the exact same response: I am told to wait another five business days. After waiting, I contact them again, and once again I am told to wait another five days. This cycle has repeated several times without any progress or meaningful information regarding my withdrawals.

I would like to emphasize that I did not use any bonuses. All of my gameplay was funded exclusively with my own deposited money, so there are no bonus terms or wagering requirements involved.

In addition, my KYC verification has already been fully completed and approved. Since my account is verified and there are no outstanding verification issues, I do not understand why my withdrawals continue to remain pending.

I believe I have complied with all of the casino's terms and conditions, and I simply expect my legitimate withdrawals to be processed without further unnecessary delays.

I kindly ask AskGamblers to assist me in resolving this matter and to contact VegaDream Casino on my behalf so that my withdrawals can be processed as soon as possible.

Thank you for your time and assistance.

Kind regards

Resolved

€35,000

Withdrawals not processed after more than 3 weeks

My withdrawal from over 3 weeks ago has still not been processed.

The amount is a total of 8k euros.

I contacted customer service multiple times, but they just delayed it and came up with multiple reasons, mainly due to diligence research, etc.

KYC was successfully completed weeks ago, so that can't be the reason.