Casino refusing to give my money

I got free sprins credited to my account 8/6 and by spinning on slots i reached 31.2€. I feel satisfied so i withdraw 31.2€. Later that day i deposit 70€ of my own money and use a 25% wager bonus. After playing for a while i quit for the day. The day after (9/6) i log in and see that my withdraw has been cancelled without any warning, because the withdraw limit was 30€ and ask me to withdraw again. The problem now is that i have 121.2€ in my balance divided in 90€ bonus money and 31.2€ in real cash balance. I can't withdraw anything since my bonus funds will be cancelled, and i dont want to play more with my "real" 30€ since the max cashout is 30€, so no point in even playing since i can't withdraw anything more than that, in other words im stuck with no option other than contact support. So I write to live support (9/6) and explain my situation with the mixed balances, and they say they will forward the ticket to the correct department. I ask how long this will take, and she says up to 48h. So I wait, and wait and wait. I write an email after the 48h have passed, and still no response. I write to live chat again and say that they will forward the ticket once again. Today, (15/6) i see that my 90€ bonus funds have dissapeared and left is my 31.2€. I write to support and ask what's happening, and they send me a chapter from the TOS saying that i haven't finished the wager in 7days and now my bonus has expired. I have had no chance to finish my wager since my account has been "locked" with my mixed funds. 7 days has gone and i have heard nothing from any support department, even though i was promised in live chat that "it can take up to 48h". They literally delayed my support request for a whole week so my bonus would expire, this can surely not be allowed?