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Vbet Casino - Refuse to accept withdrawal request due to system glitch

UNRESOLVED
Complaint Info
Disputed casino Vbet Casino
Reason Declined payment
Amount $ 575
Posted on October 15, 2020

On Aug 5, 2020, I tried to make a withdrawal of $575. However, their system didn’t accept the request, customer service rep said it was due to pending withdrawals.

In fact, all withdrawals were paid (in attached email, you will see proof of these withdrawals were paid on and before Aug 3)but the system showed “pending”. According to the conversation between VBet’s supervisor and 3rd party payment processor, there was “transaction history” error on merchant side and it was a glitch.

Hence, the withdrawal should be paid but VBet declined to pay.

Posted on October 18, 2020

Just did, thank you very much!

Posted on October 18, 2020

Please note I m still waiting for an update on this case. VBet still say there is no issue on their side. I got three payments with proofs and their system still showing three withdrawals were pending. Clearly, it’s their system glitch. They claimed I have three withdrwals pending and didn’t allow me to place a withdrawal request. This is unfair.

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