Complaint #36
Vbet Casino
Refuse to accept withdrawal request due to system glitch
5 years ago
On Aug 5, 2020, I tried to make a withdrawal of $575. However, their system didn’t accept the request, customer service rep said it was due to pending withdrawals.
In fact, all withdrawals were paid (in attached email, you will see proof of these withdrawals were paid on and before Aug 3)but the system showed “pending”. According to the conversation between VBet’s supervisor and 3rd party payment processor, there was “transaction history” error on merchant side and it was a glitch.
Hence, the withdrawal should be paid but VBet declined to pay.
In fact, all withdrawals were paid (in attached email, you will see proof of these withdrawals were paid on and before Aug 3)but the system showed “pending”. According to the conversation between VBet’s supervisor and 3rd party payment processor, there was “transaction history” error on merchant side and it was a glitch.
Hence, the withdrawal should be paid but VBet declined to pay.
Vbet Casino Complaint Stats
Resolved
8 / 25
Avg. Amount
$6,699
Avg. Complaint Duration
6 days
Avg. Response Time
3 days
Vbet Casino Complaint Summary
Most user complaints about this operator fall under the Accounts Handling category.
So far, 2 out of 11 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.
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