Complaint #29 Vbet Casino

Failed to execute daily deposit limit

By Timothy K.

6 years ago

Hi

I’ve set a daily deposit limit of CAD$500.
I could still make 3 deposits total CAD$1000 in 10 hours on May 7, 2020. The casino failed to enforce “daily limit” and I am requesting a refund of $500.

I discussed this dispute case with VBet and they claimed there was no errors or wrongs at their side as their daily limit was implemented based on their local time zone (GMT +4).

I do not agree with their comment as all deposit records were time stamped in patron’s time zone (Please see attached file for reference). In their limit setting form, they also claim 24 hours is the understanding of waiting period.

Please refer to attached files for reference on communication with VBet, as well as proof of 3 deposits exceeding deposit limit in 10 hours on one single day. Also, a screen shot showing “24 hours” as waiting period in VBet’s form.

Thank you for your help and look forward to seeing this dispute case to be resolved.

Regards
Tim K
May 16, 2020

Disputed Casino Vbet Casino

Reason Deposit limits

Amount $500

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

6 years ago

Dear @TK_888,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Vbet Casino

• Representative

6 years ago

Dear All,

We want to inform you that we have transferred 500 CAD to the Client's Balance.

Thank you for your cooperation.

Kind Regards,

VBET Team

AskGamblers

• Support Team

6 years ago

Dear all,

This complaint has been reopened as per Vbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Vbet Casino Complaint Stats

Resolved 8 / 25

Avg. Amount $6,699

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Vbet Casino Complaint Summary

Most user complaints about this operator fall under the Accounts Handling category.

So far, 2 out of 11 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

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You can check it in the screenshot also the UPI transaction ID APLAPa3ded4bd539e307f0766f2bcc628c2

I connected with the bank and they are saying that the transaction was already completed by our side that's why transaction details and UTR details were provided already.

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If AskGamblers needs additional documents related to this query I will send them to you via email ... I'm connected with Hope customer care support on behalf of AskGamblers.

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