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Vbet Casino - Delayed payments

UNRESOLVED
Complaint Info
Disputed casino Vbet Casino
Reason Delayed payment
Amount $ 1587.5
Posted on September 4, 2020

Hi

VBet confirmed there were three withdrawals (total of $1,587.5) paid out to me as below (and in screen shot #1)

The ‪5­619­366­4‬ ­wit­hdrawal request was made on 03/08/2020 06:52 (GMT+4 ) and was paid on 07/08/2020 07:10:53 (GMT+4) with the amount of 612.5 CAD.

The ‪5­612­929­1‬ ­wit­hdrawal request was made on 02/08/2020 13:16:26 (GMT+4 ) and was paid on 07/08/2020 07:09:02 (GMT+4) with the amount of 362.5 CAD.

The ‪5­602­937­3‬ ­wit­hdrawal request was made on 01/08/2020 04:58:45 (GMT+4 ) and was paid on 07/08/2020 07:06:03 (GMT+4) with the amount of 612.5 CAD


However, I have never received them and I was asked to contact the payment processor (premier pay). Premier pay confirmed no transaction to me on those dates (screen shot #2). Hence, I have never received these withdrawals but VBet refuse to pay as they claimed they have paid it, or saying they are investigating further. The case has been dragged for a month!

Hope you can help.

Thanks
Tim K

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