Complaint #18 Vbet Casino

15k eur delays

By GMAN888

6 years ago

I play a lot at Vbet Casino

I make some big losses and deposits, and then I hit some nice winning. No bonuses. I verify my account, it is all approved. And I make some success withdraws.

I play more and make a big balance of almost 90k. Suddenly they will not pay my withdraws, and they ignore my emails.

I have had 3 x 5k withdraws waiting since 20 December and Vbet will not reply when these will be made. They took me lots of deposits quickly, and now of course they do not want to pay me withdraws.

Here is private screenshot. Please help me with this, thankyou.

Disputed Casino Vbet Casino

Reason Delayed payment

Amount €15000

Discussion

AskGamblers

• Support Team

6 years ago

Dear @GMAN888,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Vbet Casino

• Representative

6 years ago

Dear Askgamblers team,

There were some technical issues with the payment system resulting in delay.
The User received the payment as per their request.

Kind Regards,

Meruzhan

AskGamblers

• Support Team

6 years ago

This complaint has been reopened as per Vbet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

GMAN888

6 years ago

Sorry, I let this one run out of time. I was waiting to see how Vbet Casino handle my account.

In fact, they paid me some withdraws but now they have stopped again.

I now have a balance of EUR 11,528 and they are rejecting my withdraw.

The Bitcoin withdraw option has been removed! And they tell me I must "use same method as deposit"! I deposit only with Bitcoin so of course they have made this an impossible thing.

Next they tell me to use Cryptopay to withdraw instead. I try this and they reject immediately! Nice tricks.

Please help me with Vbet Casino.

Vbet Casino Complaint Stats

Resolved 8 / 25

Avg. Amount $6,699

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Vbet Casino Complaint Summary

Most user complaints about this operator fall under the Accounts Handling category.

So far, 2 out of 11 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Vbet Casino Complaints

See all complaints for this casino

Amount not credited yet into Vbet account

Please sir help me

Vbet is misleading you and me, why are you rejecting my complaint, I am ready to give you all types of documents regarding the payment issue.

This is my statement... I can't uplaod it and send to Vbet Casino because of a data stealer issue with Vbet Casino.

You can check it in the screenshot also the UPI transaction ID APLAPa3ded4bd539e307f0766f2bcc628c2

I connected with the bank and they are saying that the transaction was already completed by our side that's why transaction details and UTR details were provided already.

I have my bank statement but I can't upload it here because of a data stealer issue with Vbet and vVet is not doing well you know very well about Vbet and their support or response to recent complaints against them.

If AskGamblers needs additional documents related to this query I will send them to you via email ... I'm connected with Hope customer care support on behalf of AskGamblers.

Please don't reject my complaint... Everyday Vbet changes their UPI deposit gateway and they are doing scams with people

Unresolved

₹500

Banned 50721 usd from me

Hello, my name is Andrii.

13.11.2023
Vbet casino banned my account with 50721$.
Reason: fair/safe gaming check
I just won on supper win on slot Dead or Alive 2 - 44,774.60 $ completely honest!!!
I made a deposit before 6000$
After I tried to withdraw funds I was blocked for history check.
The check lasted for 4 months!
Today support inform : block the account without the right to unblock.
No more info.
This casino not legit!

Unresolved

$50,721

6 months of checks and black hole

Never do deposit your money on vbet.com.
This casino - black hole.

I've been waiting for my money for more than 6 months.
50000 UAH ~1350$
This is the price of this site's reputation.
According to the site's support, my game history has been checked for six months now.
They don't even tell me how long I have to wait.
There is no point in writing to support. They always answer in cliches, saying that you still need to wait and do not provide other details. I am attaching screenshots of communication with support.

Unresolved

$1,350

Banned me for nothing with balance of 30000 usd

Hello, Vbet casino banned my acvount for nothing.
8 November my account has been banned for nothing.
Balance 30000$.
Support says this is a normal procedure.
They didn’t check and didn’t give me my money back.
Tell me, can the check take so long?
I didn’t violate anything and didn’t even withdraw money, I just played slots and got banned in the middle of the game.

Askgamblers help me please, I really need this money(

Vbet.com give me an answer why I was blocked and why I haven’t been checked or unblocked yet

Unresolved

$30,000

4300usd and 50 days betting history check

Hello. I have probleme with vbet.com

50 days ago my account was closed with no reason for checking my betting history.

Balance 4300$

I don't know how many times need to check history but I think 50 days to much for this.

AskGamblers can you help me with my problem? I really need this money.

Support always says it is normal procedure and I must wait, but never tell me when the deadline for this procedure is.

Vbet send me my money. Stop this!!!

Unresolved

$4,300

Vbet scam casino

Hello Askgamblers,

Pls help me, vbet.com blocked my account with 1046604 UAH (equivalently 27900 USD)

05.08.2023 i won a lot money on slot Big Bass Amazon Xtreme"

After that I made withdrawal request:

400 000 UAH

346 000 UAH

My request received status Pendind.

The next evening I received an email from Felix support_vbet.com:

Dear user, Vbet game account number 1613***

Hello!

We would like to inform you that your withdrawal request was rejected by the payment system FulgurPayTRX with which you tried to withdraw funds.

In this case, you can try to withdraw money again.

After which I went to the site and did everything as written in the letter, creating new withdrawal request, but after a few minutes my request was rejected.

I tried to withdraw again, but I got error ATTENTION

Client Locked.

I decided to ask support chat what's happened and received an answer:

- I am sorry the account is blocked as your playing style is not according to our terms and conditions.

- I don't understand what you're talking about. I didn't break any rules

- I have already mentioned, the details

are not shared with the customer service.

Not understanding what was happening, I decided to write to [email protected] , and told them that there must be some mistake on their part.

I received a response the next day:

Dear user

Vbet account number 1613***

For now, the account is still in the security sidebar. We cannot provide more detailed information. You can check the verification process every few days. We will send clarification requests to the appropriate department

I waited patiently, realizing that this was some kind of mistake and that soon they would figure it out and understand that I had not violated anything and they would unblock me.

I wrote every few days and received the same answer that the check was not completed yet, I couldn’t provide details and there was no deadline for completing the check.

Two months have passed and nothing has changed, I get the same answer. I can't log into my account and I can't receive money.

Two months is enough for any check and I suspect that the check could not find reasons not to pay the money and decided to do a check on me that will never end.

I attach all the evidence and screenshots.

Askgamblers help me pls🙏

Unresolved

$27,900

Confiscated all my winnings without saying why

Hello, today vbet.com scam me. Today my account with 4068 $ has been blocked.
Support tell me "Your account has been blocked due to fraud activity from your side"
But it's a lie. No more about this situation from casino, only block. Check my betting history i will add screenshots from my betting history and my contact with vbet support.
Vbet scam casino!

Unresolved

$4,068

Account disabled due to a review that took more than a month 880 usd

Hello
My account has been suspended after winning an American basketball match. They told me that my account is under review, and it has been more than a month without receiving my payment. They keep sending me the same message saying my account is under review. I've waited for a month and haven't received any response.

Unresolved

$880