Complaint #7 Vbet Casino

Account locked without any reason

By Sebastian S.

8 years ago

I made a first deposit of 200€. Bonus not taken. Account locked without notice or reason. no customer support available. how can i get my money back? What I think is that something suspicious is going on and the casino should be closed. They are cheating and try to steal money from customers. I think this is not the first complaint about vbet here

Disputed Casino Vbet Casino

Reason Account closure

Amount €200

Discussion

AskGamblers

• Support Team

8 years ago

Dear @nobbb,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you received the refund of your disputed deposit/s. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Vbet Casino

• Representative

8 years ago

Hello,

So here is the situation, when You registered back in 2011 (yes 7 years ago) VBET.com which is operated under Curacao License was able to accept customers from Germany. This legal situation has changed by the end of 2017, and since than we are not accepting all customers from Germany on VBET.com .Instead of this we are redirecting all our German customers to VBET.net which is operating under Malta License (MGA). So when you have registered in 2011 after 7 years you have fall ''off the radar'', thats why you were able to made Your first deposit on May 26th 2018. When relevant department has noticed Your activity, acted immediately with locking Your account as legally you cannot play at vbet.com - we simply didn't had any choice.

What we have did from our side afterwards?

- All deposits has been returned to Neteller Account used by player.
- We have offered 20 Euro Free bet without need of deposit at VBET.net
- Player has been additionally contacted by our German Country Manager who explained additionally all the situation (however so far we didn't receive any feedback)

Hope that this clarifies everything

Vbet Casino

• Representative

8 years ago

Great thanks. We are investigating now and we will get back to You as soon as possible.

AskGamblers

• Support Team

8 years ago

Dear Vbet Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Vbet Casino Complaint Stats

Resolved 8 / 25

Avg. Amount $6,699

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Vbet Casino Complaint Summary

Most user complaints about this operator fall under the Accounts Handling category.

So far, 2 out of 11 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Vbet Casino Complaints

See all complaints for this casino

Amount not credited yet into Vbet account

Please sir help me

Vbet is misleading you and me, why are you rejecting my complaint, I am ready to give you all types of documents regarding the payment issue.

This is my statement... I can't uplaod it and send to Vbet Casino because of a data stealer issue with Vbet Casino.

You can check it in the screenshot also the UPI transaction ID APLAPa3ded4bd539e307f0766f2bcc628c2

I connected with the bank and they are saying that the transaction was already completed by our side that's why transaction details and UTR details were provided already.

I have my bank statement but I can't upload it here because of a data stealer issue with Vbet and vVet is not doing well you know very well about Vbet and their support or response to recent complaints against them.

If AskGamblers needs additional documents related to this query I will send them to you via email ... I'm connected with Hope customer care support on behalf of AskGamblers.

Please don't reject my complaint... Everyday Vbet changes their UPI deposit gateway and they are doing scams with people

Unresolved

₹500

Banned 50721 usd from me

Hello, my name is Andrii.

13.11.2023
Vbet casino banned my account with 50721$.
Reason: fair/safe gaming check
I just won on supper win on slot Dead or Alive 2 - 44,774.60 $ completely honest!!!
I made a deposit before 6000$
After I tried to withdraw funds I was blocked for history check.
The check lasted for 4 months!
Today support inform : block the account without the right to unblock.
No more info.
This casino not legit!

Unresolved

$50,721

6 months of checks and black hole

Never do deposit your money on vbet.com.
This casino - black hole.

I've been waiting for my money for more than 6 months.
50000 UAH ~1350$
This is the price of this site's reputation.
According to the site's support, my game history has been checked for six months now.
They don't even tell me how long I have to wait.
There is no point in writing to support. They always answer in cliches, saying that you still need to wait and do not provide other details. I am attaching screenshots of communication with support.

Unresolved

$1,350

Banned me for nothing with balance of 30000 usd

Hello, Vbet casino banned my acvount for nothing.
8 November my account has been banned for nothing.
Balance 30000$.
Support says this is a normal procedure.
They didn’t check and didn’t give me my money back.
Tell me, can the check take so long?
I didn’t violate anything and didn’t even withdraw money, I just played slots and got banned in the middle of the game.

Askgamblers help me please, I really need this money(

Vbet.com give me an answer why I was blocked and why I haven’t been checked or unblocked yet

Unresolved

$30,000

4300usd and 50 days betting history check

Hello. I have probleme with vbet.com

50 days ago my account was closed with no reason for checking my betting history.

Balance 4300$

I don't know how many times need to check history but I think 50 days to much for this.

AskGamblers can you help me with my problem? I really need this money.

Support always says it is normal procedure and I must wait, but never tell me when the deadline for this procedure is.

Vbet send me my money. Stop this!!!

Unresolved

$4,300

Vbet scam casino

Hello Askgamblers,

Pls help me, vbet.com blocked my account with 1046604 UAH (equivalently 27900 USD)

05.08.2023 i won a lot money on slot Big Bass Amazon Xtreme"

After that I made withdrawal request:

400 000 UAH

346 000 UAH

My request received status Pendind.

The next evening I received an email from Felix support_vbet.com:

Dear user, Vbet game account number 1613***

Hello!

We would like to inform you that your withdrawal request was rejected by the payment system FulgurPayTRX with which you tried to withdraw funds.

In this case, you can try to withdraw money again.

After which I went to the site and did everything as written in the letter, creating new withdrawal request, but after a few minutes my request was rejected.

I tried to withdraw again, but I got error ATTENTION

Client Locked.

I decided to ask support chat what's happened and received an answer:

- I am sorry the account is blocked as your playing style is not according to our terms and conditions.

- I don't understand what you're talking about. I didn't break any rules

- I have already mentioned, the details

are not shared with the customer service.

Not understanding what was happening, I decided to write to [email protected] , and told them that there must be some mistake on their part.

I received a response the next day:

Dear user

Vbet account number 1613***

For now, the account is still in the security sidebar. We cannot provide more detailed information. You can check the verification process every few days. We will send clarification requests to the appropriate department

I waited patiently, realizing that this was some kind of mistake and that soon they would figure it out and understand that I had not violated anything and they would unblock me.

I wrote every few days and received the same answer that the check was not completed yet, I couldn’t provide details and there was no deadline for completing the check.

Two months have passed and nothing has changed, I get the same answer. I can't log into my account and I can't receive money.

Two months is enough for any check and I suspect that the check could not find reasons not to pay the money and decided to do a check on me that will never end.

I attach all the evidence and screenshots.

Askgamblers help me pls🙏

Unresolved

$27,900

Confiscated all my winnings without saying why

Hello, today vbet.com scam me. Today my account with 4068 $ has been blocked.
Support tell me "Your account has been blocked due to fraud activity from your side"
But it's a lie. No more about this situation from casino, only block. Check my betting history i will add screenshots from my betting history and my contact with vbet support.
Vbet scam casino!

Unresolved

$4,068

Account disabled due to a review that took more than a month 880 usd

Hello
My account has been suspended after winning an American basketball match. They told me that my account is under review, and it has been more than a month without receiving my payment. They keep sending me the same message saying my account is under review. I've waited for a month and haven't received any response.

Unresolved

$880