Error on payment resulting in double deposit resulting in confiscation of winnings
Dear AskGamblers Team,
I am submitting this complaint regarding Vauhdikas Casino and the confiscation of my legitimate winnings.
I created an account on February 27th using Zimpler as my payment method (deposit first, then complete account details). After making my first deposit of €100, the website displayed an "Error" message and I was unable to log into my account.
Assuming the deposit had failed due to the error, I attempted the process again. The second attempt appeared successful. However, the first deposit had actually gone through despite the error message. This resulted in me unintentionally depositing twice (€100 + €100).
This was clearly a technical/system issue on the casino’s side. I had no intention of depositing twice, and it makes no logical sense that I would intentionally deposit again immediately after the first attempt.
Although this was unfortunate, I accepted the situation and proceeded to play normally. After completing the wagering requirements, I had a balance of €3,774.
On February 28th, I requested a withdrawal of €1,500. On March 2nd, I was informed that my withdrawal had failed and that my entire winnings were confiscated due to Rule 5.13.
Rule 5.13 states that winnings can be confiscated if a player makes an additional deposit before fully wagering the previous deposit. However, in my case:
The second deposit was not intentional.
The duplicate deposit was caused by the casino’s system displaying an error.
I did not attempt to breach their terms of use.
I completed the wagering requirements.
The casino accepted both deposits and allowed me to play without warning.
It is unreasonable to apply Rule 5.13 in a situation caused by the casino’s own technical error. I did not attempt to exploit anything, and there was no bad intent.
Confiscating €3,774 under these circumstances is unfair and disproportionate.
I am attaching:
The email from the casino referencing Rule 5.13
A screenshot of the rule
A screenshot of my account and transaction history
I respectfully request that AskGamblers investigate this matter and assist in recovering my legitimate winnings.
Thank you for your assistance.
Kind regards,
<full name removed>
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