Complaint #2 Vauhdikas Casino

Delayed withdrawal of 451euros

By dryan990

1 year ago

On 13th of August I deposited 20euros (without bonus) via Zimpler. I played casino games for a while and won 453euros and tried to withdraw it via Zimpler. After 2days nothing happened and I cancelled my withdraw and tried it again. I contacted support and asked whats wrong, but they didn't give any real answers. After 9 days, on 24th of August I cancelled my withdraw to try it once again. But now I was not able to withdraw at all. I asked from support whats wrong and they answered that I need to activate my payment method (Zimpler) and do a new minimum deposit. So I tried it but suddenly I cannot do deposits at all with Zimpler (and its only option for me). So now I cannot do deposits/withdraws or login to my account with Zimpler (login only works with email/password).

I contacted support many times and they told me to do basic troubleshooting things like removing cookies, trying different device etc. but nothing works. Last 3weeks they have been answering only that they have escalated it to the technical department, but I havent got a single answer from there.

And for the info I have send all documents that they need and asked from support too if all documents are okay, they are. I even tried to play 2euros, if it solve the problem, but no. So now I have 451euros waiting in my account.

I really hope this get solved.

Disputed Casino Vauhdikas Casino

Reason Delayed payment

Amount €451

Discussion

AskGamblers

• Support Team

1 year ago

Dear Vauhdikas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Vauhdikas Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $3,201

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Vauhdikas Casino Complaints

See all complaints for this casino

Error on payment resulting in double deposit resulting in confiscation of winnings

Dear AskGamblers Team,

I am submitting this complaint regarding Vauhdikas Casino and the confiscation of my legitimate winnings.

I created an account on February 27th using Zimpler as my payment method (deposit first, then complete account details). After making my first deposit of €100, the website displayed an "Error" message and I was unable to log into my account.

Assuming the deposit had failed due to the error, I attempted the process again. The second attempt appeared successful. However, the first deposit had actually gone through despite the error message. This resulted in me unintentionally depositing twice (€100 + €100).

This was clearly a technical/system issue on the casino’s side. I had no intention of depositing twice, and it makes no logical sense that I would intentionally deposit again immediately after the first attempt.

Although this was unfortunate, I accepted the situation and proceeded to play normally. After completing the wagering requirements, I had a balance of €3,774.

On February 28th, I requested a withdrawal of €1,500. On March 2nd, I was informed that my withdrawal had failed and that my entire winnings were confiscated due to Rule 5.13.

Rule 5.13 states that winnings can be confiscated if a player makes an additional deposit before fully wagering the previous deposit. However, in my case:

The second deposit was not intentional.

The duplicate deposit was caused by the casino’s system displaying an error.

I did not attempt to breach their terms of use.

I completed the wagering requirements.

The casino accepted both deposits and allowed me to play without warning.

It is unreasonable to apply Rule 5.13 in a situation caused by the casino’s own technical error. I did not attempt to exploit anything, and there was no bad intent.

Confiscating €3,774 under these circumstances is unfair and disproportionate.

I am attaching:

The email from the casino referencing Rule 5.13

A screenshot of the rule

A screenshot of my account and transaction history

I respectfully request that AskGamblers investigate this matter and assist in recovering my legitimate winnings.

Thank you for your assistance.

Kind regards,

Unresolved

€3,774

Impossible to withdraw

It is impossible for custumers to order a withdrawal from this new site!
You have to verify your email adr before order the first withdrawal.
The problem is that they dont send any email code to my email!
Been in contact with them, but nothing happens. Waiting for 4 days now.
Really hope this can be fixed. I have 50 000 NOK there, and i want to order a withdrawal.
Can you contact them? Hope they manage to fix this issue.

Resolved

kr50,000