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$3,700 bitcoin withdrawal pending since November


I won $3,700 and cashed out on November 23. I was hoping to receive my winnings in time for Christmas. Unfortunately, this has not happened. My emails requesting payment have gone unanswered.

I was hoping I would not have to make this public, but Palace of Chance is being completely unresponsive and has left me no choice.

PoC already has my bitcoin address. I would like them to pay my winnings to that address as soon as possible.
Disputed Casino Palace of Chance Casino
Amount $3700

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
I received my last check for $1,200 earlier today. Thanks to Tawni, I have now been paid in full by Palace of Chance.

Gratefully,
Alan B.
User name
Hi Alan--

I have good news/bad news for you...

The good news is that your final payment was sent off, earlier this morning. The bad news is that it was sent to our processor to be issued as a check: 1/22 Paid $1200 for transaction #59092827. I would expect you'll receive this before the end of this week--I'll let you know once I see the tracking come through.

Tawni
User name loyalty-level-2
I have now received the $1,075 check. The only thing I am still waiting to receive is the last $1,200 bitcoin payment that was approved on January 18.

As soon I see that in my bitcoin wallet, I will come back and update this post.

Alan B.

Palace of Chance Casino Complaint Stats

Resolved 214 / 230
Avg. Amount $2,701
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500