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Planet 7 Casino - Delayed withdrawals totaling $4100+

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 4115
Posted on July 13, 2017

Hi there. My name is Robin. I had requested $2500 on 5/20/17. This was approved 5/24/17 for $2058. I requested $2500 on 5/26. This was approved 6/13/17 for $2057. I have contacted Planet7 4 or 5 times to resolve this payment and I am told that either because of the holidays payments are backed up, or just to simply be patient. I have been told that my payment was escalated when in fact it wasn't. I have each chat conversation saved in my email and I will attach each with my submission. Thank you for your time I do really appreciate it.

Posted on July 16, 2017

Hi Robin--

I'm very sorry for the delays you've been experiencing with this. I'm going to do what I can to have this resolved as quickly a possible for you.

To this end, we sent a payment to your Bitcoin wallet ($2058 + no Fees (0.89) Bitcoin transaction #77244881) on the 14th. I will be checking on this in a few days to make certain your next payment goes off as it should. Of course, I'll be updating you on this.

All the best,

Tawni

Posted on July 18, 2017

I received 2070.56 on July 13th. I received 2228.66 on July 17th. Thank you support team at Askgamblers.com. I have waited a lot longer than this before and all of you so such a great job I get my withdraw from Planet 7 a lot sooner than they would get it to me. Thank you I greatly appreciate it again. My claim has been satisfied.

AskGamblers
Posted on July 18, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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