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Planet 7 Casino - $2500 not paid

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2500
Gpcoupe United States Message
Posted on July 28, 2016

My withdrawal was approved on 6-17-16. It'seems been 40 days and I still do not have the payment. Two weeks ago I got generic email that the problem has been escalated but I haven't heard anything since.

Posted on July 31, 2016

Hi Gpcoupe--

I'm terribly sorry for the delays and frustration you've experienced with this. Now that I'm involved, I believe this should get sorted out for you, quickly.

As it's the weekend, I'm not in the office, so I don't have access to your account. As soon as I get into the office (Monday), I'll take a look at things and see what needs to be done to have this resolved, straight away. I'll post an update, as soon as I know what's up.

All the best,

Tawni

Posted on August 2, 2016

Hi Gpcoupe--

I've just received the tracking on your payment and I see that it is set to be delivered to you, tomorrow (Wednesday) by 10:30 AM. :-)

Again, I apologize for the delays with this.

I wish you all the best,

Tawni

AskGamblers
Posted on August 6, 2016

Dear @GPCOUPE,

Did you receive your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Gpcoupe United States
Posted on August 8, 2016

This has been resolved. Thank you.

AskGamblers
Posted on August 8, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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