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Planet 7 Casino - $1300 payout requested in September, finally approved in October, but still no communication or payout thus far

RESOLVED
jkspirit United States
Posted on November 14, 2016.

Withdrawal was finally approved on 10/6, almost 2 months after requesting payout.

I've sent in all the verification CC scans, utility bills, etc etc.

It's now mid November and I still haven't received my winnings. All emails go unanswered, despite the promise of a 24-hour response via the auto response form email one receives when attempting to communicate via email.

They have no issues with bombarding you with texts and emails promoting their casino 24/7.

I spoke with live chat last week and was told that my request would be "escalated" to someone in accounting.

I've deposited hundreds of dollars at this casino and am disgusted by this. I've never had issues anywhere close to this caliber at other casinos I play at. I simply want my winnings...

AskGamblers
Posted on November 17, 2016.

Dear @jkspirit,

Please let us know if there's some update on your issue.

jkspirit United States
Posted on November 17, 2016.

I have not heard from anyone has of yet....

Thanks

jkspirit United States
Posted on November 17, 2016.

Actually, I just received the check via fedex just now.

I'm satisfied...

Thanks goodness for this website!

-Justin

AskGamblers
Posted on November 17, 2016.

Dear @Jkspirit,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

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