Complaint #223 Silver Oak Casino

Non payment despite my withdrawal being successfully approved

By 2queens

10 years ago

Message on forum

I requested this payment on 3/14/16

Date: Mon, 18 Apr 2016 14:03:07 -0600
Thank you for being part of the Silver Oak Casino Family. We are happy to assist you!

first of all I want to apologize for the late reply, as I was out of the office last week.. and secondly to let you know that we have sent the request to our Bank Wire processor to credit you with $1280.00 + $20.00 Service fee.. the request was sent Friday.. from the day that the processor approves the request it takes roughly 7-10 business days for the funds to hit your act.

Best Regards

Jamie

Finance Team

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1300

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

2queens

• United States

10 years ago

Payment received Thank You

2queens

• United States

10 years ago

Thank you for your reply to this matter

Silver Oak Casino

• Representative

10 years ago

Hi 2queens--

Did I completely confuse you?

I was clearly having a blonde moment--I posted the wrong response to your query. I may need a nap. ;-)

I do see that the wire has gone off and i would imagine you'll see the funds reach your account in the next few days (if not sooner).

Again, apologies for the delays...and now for my complete goof-up.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

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When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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