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$1000 delayed withdrawal


Withdrawal request of $1000 made on 5/8/2017. Request ID 6183398. Per Planet 7 Terms and Conditions -

"Approval Of Withdrawals
All withdrawal requests must first be reviewed and approved by the casino before being sent for payment.
Standard Approval: All Standard withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request.
Your payment will be sent within 7 business days after approval.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees."

It has been ten(10) business days since my request and it is still pending. Live chat produces no answers.
Disputed Casino Planet 7 Casino
Amount $159

Discussion

User name

Based on all the facts in regards of this complaint we could now confirm that Planet 7 Casino acted in accordance with their own T&C 
https:­//w­ww.p­la­net­7ca­sin­o.c­om/­ter­ms-­con­dit­ion­s.php # 7 where it is clearly stated:

While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus(e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply. Once you have completed your play with the no deposit bonus, whether by requesting a withdrawal (with any excess winnings above the maximum allowed cash-out being removed) or by your total balance reaching below $1, we will credit the amount of your deposit back into your casino account along with whatever deposit bonus you would like.

We would like to remind the player that these T&C were accepted in free will upon registering at the casino and it is player's obligation to familiarize with these terms.

Based on all the above AskGamblers Compaint Team considers this case as resolved and officially closed.

User name
Hi Scott--

Unfortunately, you're not going to be very happy with me.

The $159 which was sent to you represents a refund of your deposits. The problem with your withdrawal was exactly as explained to you previously--you were mixing funds, which is strictly prohibited:

https:­//w­ww.p­la­net­7ca­sin­o.c­om/­ter­ms-­con­dit­ion­s.php

While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus(e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply. Once you have completed your play with the no deposit bonus, whether by requesting a withdrawal (with any excess winnings above the maximum allowed cash-out being removed) or by your total balance reaching below $1, we will credit the amount of your deposit back into your casino account along with whatever deposit bonus you would like.

I'm very sorry for the disappointment with this, but there is nothing I can do to reverse this.

Tawni
User name loyalty-level-2
What were you able to find out Tawni?
User name
Hi Scott--

I've been checking through your account and I need to speak with my Payments Manager to get a bit more clarification on this. Please give me until later today and I'll get back to you.

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540
Avg. Amount $3,548
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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