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Club Player Casino - $100 cashout request not honored after nearly two months

RESOLVED
stardance United States
posted on August 30, 2017.

Had a terrible prior experience (4+ months waiting for payout stemming from a real money deposit) which was finally resolved after posting to AskGamblers. Gave them another shot and this is what happened - requested cashout on July 7 for $100 ($50 free chip ended at $130 after meeting playthrough, had $100 max cashout), they confirmed on August 11 that it was approved on July 27 and would be paid '5-15 working days after that date', no payment has been received and now chat agents only confirm that it will be paid 'soon'. For any online casino to take more than 2-3 days to make a payment is ridiculous, and I would strongly recommend not playing with any online casino for real money unless their payout time is 2-3 days.

posted on September 4, 2017.

Hi Stardance--

I'm sorry, but I just saw your complaint. I'm not in the office until later today, but as soon as I get in, I'll look into this and come back to you.

Tawni

posted on September 5, 2017.

Hi Stardance--

I'm pleased to tell you that your Bitcoin payment was issued to your wallet, a bit earlier today. ;-)

Again, I apologize for the delays.

All the best,

Tawni

AskGamblers
posted on September 5, 2017.

Dear @stardance,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

stardance United States
posted on September 5, 2017.

It is tragic that this casino only pays out following an AskGamblers complaint, but at least they do eventually pay out.

AskGamblers
posted on September 5, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.