Payout request approved but not received

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

On March 24th, 2024 I won, and after the requirements were met and everything else I had $330 which was withdrawable.

So I requested a withdrawal on 3-24-24 and after excuse after excuse finally, on April 08th they denied the withdrawal because they said they needed some mail such as a bill for address verification, which I had already all verified but I sent them in any way as requested,

Well on April 10th I wrote in on chat to see what was taking so long and they pretty much made me take a free chip " while I wait for my $330 withdrawal".

Anyway, I requested my withdrawal again for $330 on April 11th and finally after more excuses and excuses tonight April 25th my withdrawal was denied and they took all my money too! They're saying I mixed funds - because I took that free chip - but that's bull because my $330 was pending in withdrawal and never mixed with the free chip cause I never won anything on it and played it all off, while the $330 was pending in withdrawal.

So they could have never been mixed together anyway, just another excuse not to pay me my $330 and now they won't let me talk to a manager or anything in chat and just keep closing the chat

On 3-18 I received an email offering a $250 no deposit bonus that I accepted. Once reaching playthrough they immediately took the $493.11 that exceeded the bonus min./max leaving me with $100 that was now redeemable, and I decided to do just that with it. On 3-22 I made an $11 deposit to monetize my account and further satisfy their requirements. I played through that before requesting a $100 withdrawal via bitcoin (3-22). Later that same day I noticed it had been cancelled without any notice of any sort, I then put in a request for withdrawal of $100 through coindraw thinking maybe I had to use the same form I made my deposit with. It was all but immediately cancelled. That was the first time I made contact with support, I was told to email my ID, which I immediately did, followed by submitting another withdrawal request. 3-23 I messaged to follow up and make sure my Id was good to go but was told it wasn't, I sent it again and was told they got it and it would be forwarded to proper department. After several days of no change with my withdrawal status I messaged again (3-27) and was told they didn't have my id and never received it, this is after the previous interaction with support had told me it WAS received, AND my profile was showing my Id as approved. I still went ahead and sent it AGAIN from an alternate email to see if that would make a difference, which it did not. The lies and deception continue to grow and it's all but impossible for me to try and sort out what is fact from fiction anymore and I'm running out of options. Following their instructions clearly is getting me nowhere so I'm asking for your help in finding a path to a successful withdrawal of my $100.