Complaint #121
Planet 7 Casino
Still waiting for my $1401 payment
10 years ago
On May 19, 2015, I cashed out for $1,600. Planet 7 took away the original bonus which left me with $1,440. This withdrawal was approved May 21, 2015. I was also charged a $40 charge for Fedex. i received the check for $1,401.00 on June 19, 2015. I received the check June 19, 2015. I deposited the check in the bank. I am with a Credit Union. The Credit Union did everything in their power to get my funds. Planet 7 had all my documentation. All my information at the time i.e,., credit card information, address, etc was current. After I did not receive my funds in my bank, I contacted Planet 7. I was put in contact with Ally Hill, Escalations Manager. She did call me about my payment. I submitted all paperwork that was requested. I never got the money and i did have a contact person who was going to let me know when the check had cleared from the bank. Before I contacted you, he did say he would send them an email. The straw that broke the camels back is when I received an email from Ally Hill and it was addressed to another person. Please help me to get my funds. I would like to have it on a debit card or placed in my paypal account. At one point, I was told to open a bank account because they don't deposit to credit unions. My credit union worked with me to get my money. Most of the emails and all correspondence from my credit union is attached. A copy of the check is also attached. The thing about the check, It was good for 90 days. My contact person said the check had not cleared and this is what i told Ally. I sent a copy of my bank statements showing that I did not receive a deposit for $1,400.01 in my account. I played at this casino in good faith. I should not have to wait almost a year to get my winnings. The check is no good - it expired in 90 days. Please help me get my money. Again if I can get a visa debit with the money on it or put it in my pay pal account would be greatly appreciated. All correspondence has been attached and a copy of the check and also a copy of my approved withdrawal. i am located in the USA. Thank you.
Planet 7 Casino Complaint Stats
Resolved
1468 / 1543
Avg. Amount
$3,548
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Planet 7 Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1415 out of 1487 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.
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