What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Uptown Aces Casino - Unfairly Rejecting $2,500 Withdrawal

RESOLVED
Complaint Info
Disputed casino Uptown Aces Casino
Reason Declined payment
Amount $ 2500
kennybvo Washington Message
Posted on July 25, 2018

i deposited $50.00 using "summerbooster1" and got 75.00 bonus did the play through and lost the balance. then deposited another $50.00 using summerbooster2 and got $100.00 bonus i completed the playthrough and won over $5000.00. the promotion package had another coupon which was a free $100.00 to be claimed after the 2nd deposit. which i deposited after and played and lost and my balance went to 3500. i made a $2500 withdrawal request which was declined and then all the funds were removed. and this email was sent me. "It said I used consecutive free bonuses without making any deposits." which isnt true. Each deposit was attached with a bonus term, and then i used the loyalty bonus which they gave me. then i deposited again. I attached my deposits in a .txt file

Dear kenny,

Thank you for your patience regarding your payout of $2,560.00 via Bankwire.

Unfortunately, this payout was denied as you have used consecutive free bonuses without making any deposits.

Please refer to our Terms & Conditions:

8. A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed. All promotional offers are only available to those players to whom the offer was issued directly by the casino. Promotional offers by email are for the intended recipient only and cannot be transferred.

We have denied your payout and voided your winnings and your bonus. Your initial Deposit of $50 was credited back to your Casino Account.

Should you require any further information or assistance, please feel free to contact us.



Yours sincerely,

Sally

UptownAces Financial Services

Posted on July 27, 2018

Hi Kenny,

I will look into this and get back to you with an update.

Kind regards,

Ms. Sloto

kennybvo Washington Message
Posted on July 28, 2018

I am still waiting for an update from them.

Posted on July 31, 2018

Hi Kenny,

I’ve checked on this and the casino has tried to contact you on various occasions in the last few days. Can you tell us when would be the best time to contact you?

Kind regards,

Ms. Sloto

kennybvo Washington Message
Posted on July 31, 2018

Right now would be a good time to contact me. What number did you call me from?

Posted on August 2, 2018

Hi Kenny,

I see that you were in contact with the casino support and things are in order. Please feel free to contact them anytime if you need further assistance.

Kind regards,

Ms. Sloto

kennybvo Washington
Posted on August 3, 2018

They have refunded all my credit card charges from their casino in total which is $325. I am still waiting for them to approve the rest of the payout. The pending amount is $2235.

kennybvo Washington
Posted on August 6, 2018

I have received the remaining payout from uptown aces. The complaint is now resolved.

AskGamblers
Posted on August 7, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy