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Uptown Aces Casino - Stalling two months on my 2500 payout

RESOLVED
Complaint Info
Disputed casino Uptown Aces Casino
Reason Delayed payment
Amount $ 2500
xandraw California Message
Posted on July 31, 2018

Still have not received my bankwire that was first requested on June 18, 2018. The casino said my bank sent it back because no account for this beneficiary. I sent bank statements proving that this was my account plus I received wires before to this account. I requested it again after they took out almost 200 dollars for a return fee plus another 60 to send it again. As of July 30th I still have not received it. I’m waiting to see what the excuse is now. It’s really frustrating because I know that they are not being honest! Any suggestions on how I can get my withdrawal?

Posted on August 2, 2018

Hi Xandraw,

I‘ve checked this and I can confirm that the bank had returned the funds stating there is no account with the provided bank information. The casino has advised to try different bank details for the withdrawal or an alternative option. An email was sent to you from the casino regarding this. I hope you will get to enjoy your winnings soon!

Kind regards,

Ms. Sloto

AskGamblers
Posted on August 6, 2018

Dear @xandraw,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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