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Uptown Aces Casino - Bitcoin withdrawal option no longer available

RESOLVED
Complaint Info
Disputed casino Uptown Aces Casino
Reason Declined payment
Amount $ 125
Junie3839 California Message
Posted on December 14, 2018

Hi

I am a frequent depositor at uptown aces and have withdrawn using the Bitcoin. More than once or twice...as a matter of fact I withdrew twice in the last few weeks using that method because my bank does not take checks from non United States banks and they do not have a swift code . SO basically bitcoin is my only option unless I pay 85 for money gram. That being said I went to withdraw the 125 or so that I won today and bitcoin withdraw was gone! They did not even bother to send an email saying that it was not available. I got on with chat and spoke to Lucy who said she could not tell me when or if it would be available again and when I explained my situation she said to check my Cashier for alternative methods when I asked her if the courier check was from a non United s t ates bank she said she could not give me that I formation I asked her what I should do to get my winnings and she said my options were in my Cashier I told her that I thought that was unfair as they had not even bothered to let players know or at least me because it is like giving them my money because of my banking restrictions... ...have u heard anything about this? Is there any way you can help me to deal with them? I would suelrely appreciate it! If not please let your members know so they do t have to go through the frustration and anger that I am feeling now. I have been a loyal depositing player depositing a couple of times a week for over a year now and I did not act like that when I lost countless times to them! I think I should have been treated a little better than that! Thank you for any help or insight that you may give! Have a great day! One more thing in early November I requested a payout which was denied because I claimed the code uptown20loyalty and my withdraw was pending which I thought was unfair since I had done this on the past. But I took it as a lesson learned and did not complain but am now wondering if anyone else gas had this issue with them?

Posted on December 18, 2018

Dear Junie3839,

I can confirm that there was a temporary technical error with bitcoin at the casino. Therefore, it was unavailable for a time. The option is now available again for making withdrawals.

Kind regards,

Ms. Sloto

AskGamblers
Posted on December 18, 2018

Dear @Junie3839,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Junie3839 California Message
Posted on December 19, 2018

Thank you for your help ...I do see the Bitcoin option is available again. Again thank you

AskGamblers
Posted on December 19, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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