Complaint #771
Planet 7 Casino
Two Months Without a Payment
9 years ago
I've had some good luck on Planet 7 over the past 6 months or so, to the point of where I have submitted a dozen withdrawal requests between early January and late March, 2017. The multiple requests is because the rules under which I played limited each to a maximum of $2500. All requests were documented and approved, and my bank received 3 wire transfers within a one week period at end of March and early April, but nothing since. In multiple chat sessions over the past couple of months I have been told the same thing: that $13K in remaining withdrawals have been approved, forwarded to the processing company, and should be received "very soon". I understand that payments to US players are handled by a third party processing company and subject to some delay, and feel confident that I will eventually be paid. I'm submitting this complaint in the hopes that some pressure from your organization can speed the process up a bit, and to give this heads-up to US players: Planet 7 has a very high pay-out rate, but be prepared for some delay. - And thanks for your good work!
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