Three weeks fore a withdrawal

Dear Team,

I am submitting a complaint regarding my experience with Tsars Casino.

I registered a few days ago and completed the verification process successfully. My deposits via Neteller were processed without any issues, and I was able to play normally.

After playing, I requested two withdrawals via Neteller — using the same payment method as my deposits:
• $1,000
• $800

Approximately two hours after submitting the requests, I received an email stating that my withdrawal “might experience a slight delay due to a minor technical difficulty.” This message appeared to refer to the second withdrawal ($800). I replied to their email asking whether both withdrawals would be affected and whether I should resubmit the requests; however, I did not receive any response.

When I logged back into my account, I noticed that the $800 withdrawal request had disappeared entirely. It is no longer visible in my casino account or in the withdrawal history. The first withdrawal of $1,000 still shows a “processing” status.

I contacted customer support several times via live chat. I was repeatedly told that everything would be fine and that the relevant department was working on it, but no explanation has been provided regarding the missing withdrawal and no timeframe has been given.

I chose this casino after seeing positive feedback about their withdrawal processing times on AskGamblers, which is why this situation is particularly concerning.

I am simply requesting clarification and the proper processing of my withdrawals, as these are legitimate winnings and were requested through the same method used for deposits.

Please find the supporting documentation attached.

Thank you for your assistance and for reviewing my case.

Kind regards,
Martin

I submitted my documents on the Tsars site for verification, but the process has still not been completed. It has already been 6 days with no update. Because of this delay, I am not able to withdraw my funds of 289 USD, which is causing a lot of inconvenience.

I request you to kindly look into this issue urgently and complete my document verification so that I can access my account and withdraw my funds without any problem. A quick resolution will be appreciated

I made withdrawal request last week to mifinity wallet, which I m always using on tsars. Never had an issue with it. I had lot of successful withdrawals.

Last week I made a withdrawal the same way. I didn't received a confirmation email which they usually send when they start to process. Normally they process it in max 2 hours.

Then a couple days later I received an email stating that my withdrawal didn't went through. I get in touch with support. They told me they have an issue with their system. They need some extra time. Then they returned the money to my casino account and told me to try again. Which I did.
I ve got some emails from them stating that they having issues with mifinity. That's all I know, last 2-3 days they payment team went quiet, no email, nothing.

I m keep trying on the site with support, but the answer what I get every time is: they are working on it, be patient.

I think I was patient enough, they supposed to process it in 2 days.
We are around a week now.

Good morning,

On June 5, 2025, I made withdrawal requests in the amounts of 4000, 4000, and 2000 PLN, and later on the same day, I made additional withdrawals: 5 x 2000 PLN. The withdrawals of 4000, 2000, and 4 x 2000 PLN were successfully credited to my bank account immediately.

Three days later, I submitted a complaint stating that 2 of the withdrawals had not reached my account. This is not the first time such a situation has occurred, but in the past, the casino always acknowledged the error and returned the money to my player account. In this case, Tsars refunded 2000 PLN, but I have still not received either the 4000 PLN to my bank account or a refund to my player account.

The casino claims that everything is fine on their end and that the funds were sent. They provided me with RRN numbers and asked me to check with my bank. However, my bank does not have the capability to trace incoming transfers using RRN numbers. Tsars asked me to provide proof of this conversation with the bank, which I did.

I have sent them account statements, but they continue to insist that the funds were sent. I am attaching my bank statement, a screenshot of the transaction in question, and the conversation with the bank.

I kindly ask for your help.
Thank you.

I have been a member of tsars for years now. Have made multiple withdrawals that have been fine with no issues including one for $2000nzd that got paid to me on the 12th of this month.
This time I have made contact with support a lot and have been told there is a problem with payment provider and keep getting told to wait. I asked if I could change to crypto withdrawal and I was told yes but only if I make a deposit via crypto first. Which I did, Only to find out this was not true. All the info is recorded and will be provided in this complaint. It has only been 40 hours since requesting the withdrawal but in there terms and conditions it states withdrawals will be processed within 24 hours.
I have tried to upload screenshots but the max file is 5mb

Hello!

As title says, withdrawal request on tsars casino got stuck on "pending" status.

Withdrawal request was made 31.5.2024.

I have contacted tsars support several times regarding this problem and i have always gotten the same response "issue has been forwarded to the Finance department and they will contact as soon as the problem is fixed etc etc". It has been way over a month and still no update.

I have been playing there for several years, made several deposits and withdrawals and never gotten any problems except this time. Could it be a real issue they are trying to fix or are they not trying, i do not know. But what i do now, this is not normal and they should reward the withdrawal amount back to my gaming balance as this is not an issue caused by me.

Transaction number: 862118102
Amount: 1000eur

I do not have any screenshot proof of the transaction as my transaction history on tsars is slowly getting cleared as it has been so long.

I initiated withdraw request on 20.6.. I have been in contact with Tsars support but each time response from them is that financial department is watching on this matter. I am fully verified on Tsars. I have made withdraws from Tsars in the past without any problem. So far experience with Tsars is very good except this pending withdraw. Because this issue is not solved I am not using Tsars casino due to lack of trust.