TS Casino - Account closure requests ignored for over a month

Update:

Just to proof their professionalism once again. They blocked my account today without any notice via email. Most likely, because of this complaint. Still waiting for their reply on my complaint and to resolve this matter.

Dear ITZSLY and AskGamblers

Thank you for bringing this matter to our attention.

Please be advised that your account is closed as requested.

@AskGamblers - the player had raised the same complaint with our regulating authority and we will deal with the complaint directly with the regulator.

We will update you of the outcome of their review.

Kind regards

TS Casino

@TS Casino,

Closed upon my request? I mean, this is not really the truth. It is closed because of the fact that I decided to open up a complaint which got published. I have sent a dozen of email in the last 2/3 weeks, all were ignored. Even though you promise to reply within 24 hours.

@AskGamblers,
I indeed asked for help from curaçao e-gaming, but it almost took 1.5 week for them to reply to my email and therefore I decided to open up the complaint here. Hopefully the complaint can stay open, because I am not getting any updates.

Regards

Unfortunately, considering that both parties involved in this dispute did not reach to a mutual agreement and that player already confirmed that s/he have submitted formal complaint in front of the relevant regulatory body, AskGamblers Complaints Team has no other option but to close this complaint as Unresolved.

As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.