Account closure requests ignored for over a month

Dear AskGamblers & TS Casino

On January 30th 2020 I requested a withdrawal for the total amount of €321. On January 31th I received an e-mail from your finance department with a request to deliver verification documents. Within an hour I sent you these documents. On 2th February I asked you why the state of my withdrawal is still pending. On February 3th you responded that you are still waiting for the verification documents. I responded that I already sent these documents on January 31th. After February 3th you are totally quiet and I won't get response on my reminders. At the moment of writing this complaint it is Friday 7th and my withdrawal is still pending! I have a strong feeling that TS Casino want that you will cancel the withdrawal and lose the money that I won and even make some more deposits.

So take care of processing my withdrawal. Today it is more than 8 days after requesting my withdrawal. I will attach some files that will prove my statements.

Dear AskGamblers & TS Casino

On december 18th I requested a withdraw for the total amount of €300. To speed up the proces, I sent some documents in advance towards their support email. On December 22th I received an email saying that I only need to pass the phone verification for them to proceed the withdraw, which I was asked to request on live chat support. The strange thing is, is that it seems like all departments can’t communicate with each other. I contacted live support and requested a phone call verification and they really had no clue what I was talking about. All representatives said something else. I was told on monday december 23 that I would receive a phone call within 24 hours, which obviously never took place. At the moment of writing this complaint it is saturday the 28th of december and I haven’t heard anything from the casino yet. I somehow feel like they know I like playing and that I might cancel the withdraw and potentially lose all the money I won. Because I did deposit a couple of times in the meantime and lost all of those deposits.

So please, take care of proceeding my withdraw. Soon it will be 10 days after requesting the withdraw. I will attach the files containing the withdraw & email from support from december 22.

Also out of goodwill it would be very kind to receive some of the deposits back due to hiding the responsibility gaming tools from your website which are only available on live support. And the live support is not always available, which led to many losses.

Good day.

Regarding Times Square casino. I opened account and did my first deposit of 630 euro. I played roulette only one number 12 times, stake 35 euro. My number won and i got 35 times 36= 1260 euro. I played one more spin and my balance was then 1435 euro. I requested a withdrawal and then got the message beneath. Its in Swedish. I dont know if you have Swedish talking staff so i translate it. What it says is its forbidden to use Martingale, double up or systems similair to that. Because of that we confisticate your winnings. How can they do like that? All i had done was betting one number on roulette 13 times and then my number won. What is wrong? Im chocked! I didnt take any bonus or something neither. I even talked with the chat that i did not want bonus. They told me i could get cashback afterwords if i Went to chat. But i didnt do that because i won. I also asked all about the rules if i could play roulette. Ofcourse they said. I would be so happy if you could help med. My accountname is Putriken. My name: Patrik Lövqvist