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TrustDice Casino - Long waiting time for withdrawal request processing

RESOLVED

Complaint Info

Disputed casino

TrustDice Casino

Amount

BTC 0.007

Posted on November 14, 2020

On November 4, a withdrawal request was made, today is the 13th. The request has not yet been processed. The casino blames this with a mistake in the work of the provider and tells me to wait. I have been waiting for the second week, I ask for help to figure this out. The KYC procedure was completed, the rest of the requests were processed on time.

Keldinn Russia
Posted on November 17, 2020

3 days have passed since the complaint was published. There is no answer. I was told in the casino chat, we can’t help, wait. I have been waiting for two weeks, I was asked to wait another week. I asked, what if nothing changes. They answered me - you will wait still (There are screenshots of the correspondence)
Thus, I have been waiting for the withdrawal for two weeks.

Keldinn Russia
Posted on November 19, 2020

Dear ask gamblers and players. The casino has processed my request. I would like to remind you once again that all other requests were processed on time (Up to 24 hours) and the problem with the delay was related exclusively to the game provider from BOOMING.
Thanks to the platform for the opportunity to get feedback, thanks to the casino for the prompt solution of the problem. I have played and will continue to play here, tnank you

AskGamblers
Posted on November 19, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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