True Fortune Casino - Bonus play through changed drastically without my knowledge

UNRESOLVED

Complaint Info

Disputed casino

True Fortune Casino

Reason

Bonus terms violation

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Sign up bonus was for $50 with a 30/35x play through with a max Cashout of $50. Went to the customer support to claim it. They added it and I went to play. After playing through to a $700. I figured I would go check and see where I was at. That’s when I noticed that the $50 that was given to me had a play through of $20,000. Now who would ever do that to win $50. I reached back out to support where I was told this was their only bonus available with this play through. After going back and forth I was then told I know how it reads. But the casino had the right to change the rules whenever they wanted. And that’s true as long as that’s what I agreed and signed for. But I didn’t sign up for a $50 for 20k. That’s impossible. And that’s false advertising to get people to sign up.

AskGamblers

Dear True Fortune Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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