Complaint #1248
Planet 7 Casino
Stalling $10,000 payments with no valid reason
8 years ago
I won $10,000.00 on Planet 7 and requested a withdrawal of my winnings on May 6, 2018. I submitted all of the documents they requested by fax. Was told once they did not receive them (even though I had a fax confirmation page), and resent the documents. So, I contacted them (by chat) on May 14, 2018 and was told that everything had been approved on May 11, 2018 and that there guidelines are: 3 business days to be approved, then another 7 business day to be sent, plus delivery time. So, I contacted them again on May 23, 2018 and told everything was ready to be mailed out and to contact them again on Monday, May 28, 2018. I said that that was Memorial Day here in the states and that I would contact them again on the 29th. So, today, May 30, 2018, I contacted them again and was told that they needed to verify my user name, address and date of birth. I told them I had done that last week, but okay and provided my information again. Was told that should be mailed soon, but they could not tell me when. I said is this all of the money, and they said no...withdraws were divided into 4 withdraws based on you can only withdraw $2,500.00 at a time. I said no problem. What about the other $7,500.00. They said that would have to be processed. I said, so here we go again...another 30 plus days. He said most likely. So, if I ever get paid from Planet 7 at all...looks like it will be August of September of 2018 before they pay the full $10,000.00. I mailed a birthday gift to a friend from the U.S. to Scotland and she had it in 6 days. Excuses Excuses. So, can anyone tell me the status and quit telling me the same thing they have told me each and every time? I have screen shots of all chat conversations and my withdraw requests.
Planet 7 Casino Complaint Stats
Resolved
1468 / 1543
Avg. Amount
$3,548
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Planet 7 Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1415 out of 1487 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.
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