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Planet 7 Casino - Closed my account and took my winnings, not saying why

RESOLVED
Brianbrennen United States Message
Posted on April 20, 2018

Planet 7 closed my account and doesn’t want to pay me the 200 they owe me. So what I’m thinking is they just don’t want to pay me because it’s money owed. I wanted to keep playing and I had just signed up yesterday.....
I thought that Planet 7 would be more cooler than that.

Posted on April 24, 2018

Hi Brian--

I've looked into this issue and here's what has happened...

Your deposit went uncollected, meaning we never received the funds ($200 in uncollected deposits). Because of this, we have closed your account and there is no reason for us to honor a withdrawal with the deposit not collected.

All the best,

Tawni

AskGamblers
Posted on April 24, 2018

Dear @Brianbrennen,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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