Complaint #5 TheOnlineCasino

Withdrawal sent to wrong account

By seneca98

2 years ago

I specifically asked for a withdrawal to be sent to a Visa Debit and this company took it upon itself to submit it to a frozen Skrill Mastercard (which, I should add, I did not deposit with).

When that withdrawal was inevitably blocked by Skrill, TheOnlineCasino’s robots decided to reschedule another withdrawal to the same card I had not requested it be sent to.

And now, on a Saturday, I am told that there is no human help available to put this right.

Disputed Casino TheOnlineCasino

Reason Delayed payment

Amount £11.98

Discussion

AskGamblers

• Support Team

2 years ago

Dear TheOnlineCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

seneca98

2 years ago

The amount expected is £11.98. Not a lot of money, but I am protesting on principle here, given the absolute lack of accountability on the part of the casino. Thanks.

AskGamblers

• Support Team

2 years ago

Dear @seneca98,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

TheOnlineCasino Complaint Stats

Resolved 1 / 2

Avg. Amount $741

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

TheOnlineCasino Complaints

See all complaints for this casino

Withdrawal not processed for 2 weeks

Almost 2 weeks for my withdrawal request.

No email stating my failed methods.

Nobody will help me on chat even messing around with me ignoring me, closing chat, and switching agents.

Every day they tell me " it will be processed tomorrow" Nobody is helping me resolve my issue.

I'm going crazy. Even one agent told me to deposit the minimum to get bank info and it was a lie.

I deposited for nothing.

Please help

Resolved

$2,000