Withdrawal not processed for 2 weeks

Dear @Alexandra871,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

So, the player placed her original withdrawal request on 19.06.2024 and cancelled it the next day.
Then she changed her mind and put in the WD request again, and cancelled it again on 21.06.2024. Again on 21.06.2024, she decided to put in another withdrawal request which we tried to pay but it failed then we tried 2 more times and failed again on 24.06.2024 and 27.06.2024. We also requested an alternative method to try and pay her back and waiting for her feedback.

Dear all,

This complaint has been reopened as per TheOnlineCasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear TheOnlineCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.