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Planet 7 Casino - Terrible Business Practices Withholding $1,324.00

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1324
Posted on April 19, 2018

Planet 7 could be a terrific online casino, great bonuses, fun games, intuitive layout, however they play to many senseless games with their payouts. On March 17, 2018 I requested a bitcoin withdraw for $ 1,448.32 after depositing well in excess of this amount. On March 29, 2018 $ 1,347.00 was approved for withdraw. In the intervening 3 weeks I have contacted support repeatedly to inquire about payment only to receive a litany of excuses, stall tactics, and requests for patience. They have "escalated" the payment issue at least 3 times. I once contacted to support to "inquire before I deposit" how long payments take to process and was told it was within 7 days after approval, consistent with their terms, however, once they owe you payment the story changes to "we're way behind". It is deceptive and unfair to tell people it takes 7 days before they deposit, then make a million excuses for non payment after a deposit. All my documents are in order, I have given them my bitcoin address via email and live support 5 times (chat transcripts available). There is simply no excuse why a casino with so much potential should violate their own terms of service, shake players confidence, and turn a fun experience into such a hassle. It seems like the only way to get paid is to come on here and complain to Tawni, which occurs to me to be terribly unnecessary and counterproductive. Please let me know what the major malfunction is. thank you in advance.

Posted on April 23, 2018

Hi Thomas--

I'm very sorry for the delays you've experienced with this.

I've gone ahead and put in the request for your payment to be issued--I expect this to be done, later this morning. As soon as I have confirmation this has been done, I'll be back to give you an update.

All the best,

Tawni

TBerg Ohio
Posted on April 23, 2018

Tawni,

Thanks for your attention to his matter, I see that a payment of 0.15107553 BTC ($ 1,347.00 withdraw @ BTC Price $ 8,916.06) was made this morning, however, the bitcoin price at the time I requested withdraw was $ 6,926.02 which converts to 0.19448398 BTC ($ 1,347.00 approved withdraw request @ BTC Price $ 6,926.02)

This has resulted in my losing $ 387.03 as a result of the casino's inexplicable delay in payment. More troubling is the fact that I contacted support repeatedly while waiting for payment, and was told twice that the conversion to BTC was calculated on the request date not the sent date.

The conversion rate remained in the 7k range up to only a few days ago; meaning had the casino made payment pursuant to its own terms or as much as 2 weeks past due I would have benefited from the lower bitcoin price (part of the reason i used this method)

I do not feel it is fair or equitable for the casino to inexplicably withhold payment , fail to comply with its own terms, and get a pecuniary benefit for doing so. I feel as a result the .151 BTC sent this morning does not constitute payment in full and 0.04340845 BTC is still due and owing by the casino to satisfy this obligation.

Please advise, and thank you in advance for your time & consideration.

Thomas

AskGamblers
Posted on April 23, 2018

Based on submitter's confirmation that the payment has been received, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

AskGamblers Complaints Team would like to remind player that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute. 

Thank you all for your cooperation.

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