This is not the first time ive complained about this casino .
Stupid me deposited money 7 days ago won and requested my winnings through withdrawl . Waited and waited all week with my withdrawl not even being seen to til last night . Checked my emails no contact so accessed the site to find my winnings returned to the account . Contacted to be informed they want a bank statement ? . Asked several times why they want a bank statement chat just continued to do what they always do and avoid answering . I then requested that i have an email sent stating exactly what i need and why i need it as it is not my first withdrawl . Chat continued to avoid answering then just completely stopped responding .
Do not use this site . They are the most difficult site ive ever experienced .
Here is a list of issues ive had since starting with them .
1. First time i attempted to withdraw i won 8000 . They only paid 4000 (after weeks of account verification etc) stating id violated the bonus rule .
2. Waited 3 weeks for another withdrawl stating my swift code i supplied was incorrect . When it was the exact code that i had successful withdrawls with previously and checked with my bank 3 times until they finally processed but maintained id entered the wrong swift code .
3. All interactions with live chat are pointless . The persons you are in contact never answer questions you have and it appears have no power to help you anyway .
4. The phone number that you are supplied when you ask for one is not connected .
5. Accounting are slow and when they do review you withdrawl . There is ALWAYS and issue .
I have lodged my withdrawl request again . But as it veing now the weekend i dont expect to hear anything until late next week and only then the contact will be intiated by me .
I have not supplied a copy of my bank statement as live chat suggested i needed as still now i have not received a email from the elusive accounting requesting it or as to why ny withdrawl was declined.
Absolutely the worst site ive dealt with .