Hi my names melissa < personal info removed >. I came across tangliers casino online and signed up. I started eecieving emails from tangiers stating I have 25 free spins. I would get these every couple weeks or so. I decided to play my free spins and won around the $25 mark.i changed games within tangiers a couple times . I then came across a game I not only enjoyed but also had luck on. originally I after a little while of playing I won $2000 I was stoked. I wanted to withdrawl and a option popped up in order to withdrawl i had to verify myself by making a deposit,which i didn't have a problem with at all. when i tried to make a deposit from my card it kept saying declined which i thought was strange as i had money in the bank..
i seemed help from the live help team whom advised me that i could verify myself via email. i sent a email to the email address but sadly did not get a response. i then found a option in the side menu to verify myself in the side menu bar. i followed the instructions and uploaded my card,my i.d and my proof of address.
whilst waiting for those documents to be verified i decided to play a bit more. over the next few days I played my winnings went up and down,then to my amazement I found myself to be looking at winning total of $26000. I was so happy I could not believe it. I checked to see if my documents had been verified, strangely my bank card was successful,my I.d and proof of address had been refused so I attempted to take another photo and upload those. during the wait for my documents I then decied to play a bit more. I almost fainted to find I had won more $60000. once again my documents had been refused and now the deposit option had disappeared aswell. so I left it till the next day as I was in absolute shock.
the following day I logged into my account to see my balance was sitting at $0.00 and I couldn't understand where it had gone so I seemed advise from the live help option.
the operator advised me to log out then log back in. so as the help operator advised I logged out then logged back in only for a message in red writing to appear stating I had been blocked from my account. I emailed asking tangiers what was going on just to be ignored for a couple of days then when I finally got a reply it stated that my account was closed due to inconsistencies and that they will not reverse this decision. I then emailed again asking what were the inconsistencies but have not had a reply or been contact from tangiers again. I am angry,shocked and disappointed that this is happened.i feel as if I have been a victim of daylight robbery. I have lost all trust in online casinos as I'm worried this may happen again. I strongly believe that tangiers have closed my account so that they do not have to pay me out. I won the money fair and square and would like this rectified as soon as possible, I would also like tangiers casino to be exposed so that other people do not fall victim to the same issue
